Service Co-ordinator

Salford Royal NHS Foundation Trust; Oldham; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A large NHS trust in Oldham is seeking a Band 3 Service Co‑ordinator on a 12-month contract. This role involves a variety of administrative duties including managing appointments and allocating interpreters for face-to-face and telephone requests. Candidates should possess excellent communication and organizational skills. Opportunities for hybrid working and a competitive benefits package are offered, contributing to a positive work-life balance. The position closes on 19 Jan 2026.

Benefits

Competitive benefits package

Flexible working opportunities

Generous annual leave allowance

Protected hours for health and wellbeing activities

Qualifications

• Experience in an administrative role required.
• Strong communication and liaison skills needed.
• Ability to work as part of a team in a healthcare setting.

Responsibilities

• Allocate interpreters for face-to-face and telephone interpretation.
• Manage incoming calls and queries from staff and patients.
• Data-input appointments accurately through various channels.

Skills

Clear communication skills

Organisational skills

Ability to prioritize workload

Initiative

Tools

Zipporah (interpreter booking system)

Job description

Job Overview

A vacancy has become available for a Band 3 Service Co‑ordinator – 12‑month secondment/fixed‑term contract for 37.5 hours per week at The Royal Oldham Hospital with some possible hybrid remote working after training completed and competencies reached.

Responsibilities

You will be responsible for a range of administrative duties to support the service and management and will be required to work as part of a team in the Interpretation Department. You will be responsible for the allocation of interpreters for both face‑to‑face patients and telephone interpretation. You will be required to work as part of a team in the Interpretation Department.

You will be responsible for a range of administrative duties including the allocation of face‑to‑face and telephone appointments using substantive, bank and agency staff, allocating language interpreters, initiating 2‑ or 3‑way telephone interpretation calls, inputting OOHS usage, and supporting staff in whatever is required.

You will often be the first point of contact for incoming calls and queries from staff and patients. You will have clear communication and liaison skills and will require a high degree of organisational skills and excellent working knowledge of administrative systems. You will be responsible for managing and prioritising your own workload and will be required to use your own initiative.

You will receive appointments via the online interpreter booking system, Zipporah, email and telephone, to data‑input accurately those appointments and to ensure all communication is passed over to the relevant staff member. Patients’ calls are dealt with in accordance with the NCA Trust Values. You may be required to demonstrate flexibility and be able to cover a weekend shift at short notice. You will be confident in communication with clinicians and patients in a professional manner.

About the Trust

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values – care, appreciate and inspire – to join our team.

Benefits

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work‑life balance.

Additional Information

For the latest information around our values and behaviours, please visit our careers website https://careers.northerncarealliance.nhs.uk

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.

You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: https://careers.northerncarealliance.nhs.uk

Closing Date

This advert closes on Monday 19 Jan 2026