Service Co-Ordinator

Ad Warrior Ltd; Maidenhead; On-site; GBP 26,000 - 31,000; Full time

Job summary

Ad Warrior Ltd in Maidenhead is seeking an enthusiastic, adaptable individual to join our busy office. You will handle customer enquiries by telephone and email and schedule maintenance visits for our engineers, delivering a high standard of service.

This permanent, full-time role involves coordinating service calls for domestic and commercial clients, creating small quotations on request, and liaising with the Service Manager and Office Manager to resolve issues.

Qualifications

• Customer service experience preferred.
• Excellent telephone manner.
• Ability to communicate clearly by phone and email.
• Team player who can also work unsupervised.

Responsibilities

• Answer basic technical questions (training provided).
• Schedule service and maintenance calls for domestic and commercial clients.
• Arrange return visits and inform customers of delays.
• Create small works quotations on request.
• Liaise with Service Manager and Office Manager on service issues.
• Create call-out invoices and send to customers.

Skills

Customer service

Communication

Team player

Independent work

Job description

Salary: £26,000 - £31,000 per annum (depending on experience)

Vacancy Type: Permanent, Monday - Friday (40 hours per week)

We are a small, friendly, local run business providing a high-quality service to our clients. We have a mixture of domestic, commercial and industrial clients. Most of our work is carried out in the Maidenhead and Henley area.

Due to the company’s continued expansion, we are currently looking for an enthusiastic and adaptable individual to join our small but busy office. The successful candidate must be a team player and able to work unsupervised.

The candidate must have excellent customer service skills, as you will be communicating with our customer by telephone as well as email and occasionally face to face. An excellent telephone manner is essential as you will also answer customer enquiries and schedule maintenance visits for our engineers.

Duties Will Include:

• Answer basic technical questions (training will be supplied)
• Scheduling service and maintenance calls for both out commercial and domestic clients.
• Scheduling return visits and keeping customers informed of any delays
• Create small works quotation on request
• Liaise with Service Manager and Office Manager with ongoing service issues
• Create call out invoices and send to customers in a timely manner

Great opportunity to join a well-established local company.