Service Charge Accountant

Osborne Appointments; Borehamwood; On-site; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a Service Charge Accountant in Borehamwood. The role involves managing client accounts, handling queries, and overseeing property onboarding. Ideal candidates should possess property management knowledge and strong communication skills. The position offers a salary between £30,000-£40,000 and various employee benefits.

Benefits

20 days annual leave plus Bank Holidays

Car Salary Sacrifice scheme

One month sabbatical after 10 years service

Star of the week

Employee of the month

Qualifications

• Experience in property management is essential.
• Strong communication skills to understand client needs.
• Ability to manage tasks efficiently and meet deadlines.

Responsibilities

• Manage clients' accounts accurately and professionally.
• Handle customer queries effectively.
• Prepare monthly or quarterly income statements.
• Liaise with Property Managers regularly.
• Attend team meetings to discuss workloads.

Skills

Knowledge of property management principles and procedures

Good soft skills

Working knowledge of a property management computer system

Microsoft Office

Good written and verbal communication skills

Well organized

Team player

Job description

Overview

Service Charge Accountant

OA are recruiting for a Service Charge Accountant to join our client's dynamic and growing team.

We're looking for a Service Charge Accountant who can respond to daily challenges with a friendly, solutions-focused approach, support clients and Property Managers, adapt to evolving systems, and contribute to continuous improvement through ongoing training.

Location: Borehamwood

Hours: Monday to Friday, 9am-5:30pm.

Salary: £30,000-£40,000 depending on experience

Service Charge Accountant Manager Benefits

• 20 days annual leave per annum plus Bank Holidays
• Car Salary Sacrifice scheme
• One month sabbatical after 10 years service
• Star of the week
• Employee of the month

Key Responsibilities

• Manage Clients accounts with accuracy and professionalism, ensuring a high standard of service.
• Handle customer queries via phone and in writing, delivering prompt and effective resolutions.
• Oversee the onboarding process for new properties, taking ownership from start to finish.
• Perform and review timely bank reconciliations.
• Issue monthly or quarterly income and expenditure statements to clients.
• Manage the daily banking routine and undertake ad-hoc finance/admin tasks as required.
• Prepare and issue Service Charge, Ground Rent, Insurance, and Rent demands.
• Prepare Service Charge year-end or quarterly-end accounts, reviewing them with Property Managers and preparing them up to trial balance for external accountants.
• Liaise regularly with Property Managers and run supporting reports as needed.
• Monitor workloads, set reminders, and meet deadlines set by the business, clients, or line managers.
• Report progress, challenges, and knowledge gaps to your Line Manager, raising urgent matters as they arise.
• Attend team meetings to discuss workloads and department updates.
• Act as a point of contact for customer, tenant, and supplier queries, escalating urgent issues as required.
• Communicate with all stakeholders in a courteous, professional, and efficient manner.

Skills and Experience

• Knowledge of property management principles and procedures.
• Good soft skills when dealing with people to empathise and understand the customers needs.
• Working knowledge of a property management computer system e.g. Tramps or similar is preferable.
• Microsoft Office
• Good written and verbal communication skills.
• Well organised, able to multi-task.
• Team player.

If you are interested in this position, please apply online with your CV.

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Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.