Service Booking & Retention Specialist

Peter Vardy; Scotland; On-site; GBP 28,000 - 30,000; Full time

Job summary

A luxury automotive service provider in Scotland seeks a Service Booking & Retention Specialist to enhance customer engagement and satisfaction. You will manage bookings, collaborate on marketing campaigns, and ensure exceptional service. Candidates should have over two years of customer service experience and strong communication skills. This role offers competitive salary plus bonus, excellent training opportunities, and a diverse work environment.

Benefits

30 days holiday

Excellent earning potential

Manufacturer training

Employee discounts

Pension & Life Assurance

Colleague events

Qualifications

• 2+ years of experience in customer service or related fields.
• Experience supporting marketing initiatives and campaigns.
• Ability to engage with customers and resolve issues effectively.

Responsibilities

• Handle inbound requests for service appointments.
• Schedule and confirm customer appointments.
• Collaborate with marketing for campaigns.

Skills

Customer service experience

Strong communication skills

Organisational abilities

Problem-solving skills

Attention to detail

Tools

CRM software

Email marketing platforms

Job description

Up to £28,751 plus bonus and excellent benefits

45 Monday to Friday 8am to 6pm

We have a new and exciting opportunity for a dynamic and customer focused Service Booking & Retention Specialist to join our Porsche Centre in Perth.

As a Service Booking and Retention Specialist, you will be the first point of contact for customers looking to book appointments. This role will also include marketing responsibilities to help boost brand visibility, increase customer engagement, and drive retention initiatives. You will support the Service Manager and marketing team to with targeted campaigns and promotions that enhance our service offerings. This is a vital role that will directly contribute to our customer loyalty and service quality.

Porsche is a luxury automotive brand from Germany known for its high-performance sports cars, SUVs, and sedans. Founded by Ferdinand Porsche in 1931, the company has a storied history of engineering innovation and success in motorsport.

Overall, Porsche is a brand that represents a blend of performance, luxury, and heritage, appealing to driving enthusiasts and luxury car buyers alike. The brand's commitment to innovation and quality ensures that it remains at the forefront of the automotive industry.

What you will do

• Handle inbound requests via phone, email and online platforms from customer or potential customers who are looking to book their car in for servicing, MOT and maintenance work.
• Schedule and confirm appointments, ensuring accuracy and efficiency.
• Proactively engage with customers to ensure their satisfaction with services and products
• Manage customer inquiries and resolve issues promptly, aiming to retain long‑term customer relationships.
• Collaborate with the service manager & marketing team to execute targeted campaigns aimed at increasing service bookings and customer retention
• Responsible for making outbound contacts with guests following on from targeted marketing campaigns
• Help create and promote service‑related content across email newsletters, social media, and the website
• Maintain accurate and up to date systems
• Work closely with the customer service, scheduling, and sales teams to ensure a seamless service experience.
• Support the service manager and marketing team with customer insights and trends to tailor future marketing strategies.

What you will need

• Proven experience in customer service, service booking, or related fields (2+ years preferred)
• Experience or interest in supporting marketing initiatives and campaigns
• Strong communication skills, both verbal and written
• Excellent organisational and time‑management abilities.
• Ability to handle customer inquiries and concerns professionally and effectively.
• Familiarity with CRM software and service scheduling systems.
• Experience with email marketing platforms, social media, and content creation is a plus.
• Detail‑oriented with a strong focus on customer satisfaction and retention.
• Ability to work independently and as part of a team.
• Problem‑solving skills and a proactive mindset.
• Willingness to learn and a muck in mentality

What's in it for you

• 30 days holiday, rising with length of service.
• Excellent earning potential and commission scheme.
• World class manufacturer training based in UK, online and abroad (product launches).
• Employee discounts & lease car options through the ‘PV Cares’ scheme.
• ‘Highflyer’ Incentives (the most recent being Monaco GP 2024).
• Generous Colleague Referral Scheme.
• Pension & Life Assurance.
• Enhanced maternity & paternity leave.
• Access to the PV Wellbeing Centre – MOT & In house counselling services.
• Colleague events – Family Fun Day, Annual ball, Christmas party - yes, we like to have fun!
• Vehicle Handover and Vehicle Progressor support.

If you would love to be part of our Peter Vardy family, please APPLY now with an up‑to‑date copy of your CV. We look forward to hearing from you soon.

Peter Vardy is an equal opportunities employer, embracing diversity and inclusion. Everyone is welcome here, as long as you have the drive and passion to succeed, then we would love to hear from you.