Service Architect

Littlefish; East Midlands; Remote; GBP 68,000 - 80,000; Full time

Job summary

A dynamic IT services company seeks a Service Architect to support sales processes and drive customer retention. The ideal candidate will have extensive experience in a similar role and must excel in building relationships and collaborating with diverse clients. Responsibilities include aligning service solutions to customer needs, crafting high-quality tender responses, and leading bid teams. The position offers a competitive salary, training, and various perks, highlighting the company's commitment to diversity and inclusion.

Benefits

Healthcare cash plan

Referral bonus scheme

Company social events

Casual dress policy

Company Pension Scheme

25 days annual leave plus public holidays

Qualifications

• Extensive experience in a Service Architect or pre‑sales role.
• Strong track record with medium and large customers.
• Outstanding customer-facing and executive presentation skills.

Responsibilities

• Align service solutions with customer requirements.
• Build virtual bid teams and allocate workloads.
• Create compelling responses for tenders and presentations.

Skills

Service Architect experience

Customer-facing skills

Presentation skills

Collaboration in complex environments

Job description

Service Architect

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Come and join the Littlefish team!

Work location : Remote

Salary : Up to £80,000 Plus a lucrative commission structure

Must be eligible for SC Clearance (Must have lived in the UK for the past 5 years)

Here at Littlefish, we look for people who can make arealdifference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. Theseare thepassionate and high performingpeoplewho enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, andadd toour skills and experienceas we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people — we would love to hear from you.

The role and what youll be getting up to on a day to day basis :

As a Service Architect, youll play a pivotal role in supporting the sales process, ensuring the integrity of managed service solutions, and driving both new business and customer retention. Youll bridge technical and operational expertise, working closely with subject matter experts to deliver solutions that truly align with client needs and Littlefishs operational strengths.

You will :

• Lead the alignment of service solutions with customer requirements
• Build virtual bid teams, allocating workload across experts
• Collaborate to develop integrated, innovative, and cost-effective solutions
• Assess and manage requirements, risks, and third-party supplier proposals
• Create high-quality, compelling written responses for tenders and presentations
• Support pricing, commercial modelling, and contract negotiations

Who you are : If youre the kind of professional who thrives on challenge and innovation, this is your chance to make a real impact. Were seeking someone who brings not just technical expertise, but also the ability to build strong relationships and drive service excellence across a diverse client base. Youll be comfortable working in complex environments, collaborating with senior stakeholders, and architecting solutions that deliver real value.

Key qualities and experience were looking for include :

• Extensive experience in a Service Architect or pre‑sales role, with clear evidence of career progression and achievement.
• A strong track record of working with medium and large customers across a variety of sectors, including experience with remote and geographically dispersed teams.
• Outstanding customer‑facing and presentation skills, with the confidence to engage and build relationships at executive and senior levels.
• Experience architecting services within a managed service provider (MSP), system integrator, or IT reseller environment.
• In‑depth knowledge of Service Desk and IT Service Management, along with technical and commercial awareness of the broader service portfolio.

What can we offer you?

• Through our one of a kind training programme, the Littlefish Academy, you can increase your earnings by £4,500
• Referral bonus scheme of £1,000 when you successfully refer a friend.
• Healthcare cash plan. This will give you access to online GP appointments, 24 / 7 access to qualified counsellors and cash back against a range of general healthcare
• Casual dress policy
• Company Pension Scheme
• Company social events
• 25 days annual leave plus public / bank holidays
• Purchase and sale of annual leave scheme

Life at Littlefish : Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.

I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a prefer not to say option.