Service & Technical Coordinator

Adecco; Eastleigh; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking a Service and Technical Coordinator in Andover, Hampshire. The role involves managing warranty enquiries, raising purchase orders, and ensuring smooth operations within the service department. Candidates should have strong customer service experience and excellent communication skills, with the ability to handle multiple tasks in a fast-paced environment. The position offers progression opportunities, a friendly office environment, and 20 days holiday plus bank holidays.

Benefits

20 days holiday + bank holidays

Yearly Christmas bonus scheme

Friendly office environment

Qualifications

• Experience in customer service or technical support roles is essential.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong attention to detail and problem-solving capabilities.

Responsibilities

• Manage warranty enquiries and track them from start to finish.
• Raise purchase orders and monitor supplier deliveries.
• Log service jobs and schedule engineer visits.

Skills

Customer service experience

Excellent communication skills

Organisational skills

Problem-solving skills

Team player

Tools

Microsoft Office

CRM systems

Job description

Service and Technical Coordinator

Location: Andover, Hampshire | Full‑time, Permanent | Salary: £26,000‑£30,000 DOE | Monday‑Friday, 8:30 am‑5 pm | Office‑based with hybrid working considered for the right candidate.

Are you organised, proactive, and great with people? Looking to take the next step in your career within a friendly, ambitious company? We’re looking for a Service & Technical Coordinator to become a key part of our client’s expanding Service Department.

This is a varied, hands‑on role where no two days are the same. You’ll be the go‑to person for customers, suppliers, engineers, and our Service Manager in helping to keep operations running smoothly while delivering an exceptional customer experience.

If you enjoy problem‑solving, taking ownership, and working in a supportive environment where your contribution really matters, this role is for you.

What You’ll Be Doing

• Managing and tracking warranty enquiries from start to finish.
• Raising purchase orders and monitoring supplier deliveries.
• Logging service jobs, scheduling engineer visits, and keeping customers informed.
• Responding promptly to customer queries via phone and email.
• Supporting the Service Manager with workflow planning, reporting, and daily coordination.
• Assisting with spare parts inventory, including stock checks and ordering.
• Preparing repair and spare‑part quotations.
• Maintaining records to ensure smooth, efficient service operations.

What We’re Looking For

• Previous experience and knowledge working in customer service, service administration, technical support or warranty roles.
• Excellent communication skills and a confident, friendly phone manner.
• Highly organised with great attention to detail.
• Logical thinker with strong problem‑solving skills.
• Comfortable with Microsoft Office, CRM systems, and general IT.
• Reliable, proactive, and able to juggle multiple tasks in a fast‑paced environment.
• A strong team player who takes pride in their work.

What You’ll Get

• Progression and development opportunities.
• 20 days holiday + bank holidays.
• Christmas closure (3 days taken from holiday allowance).
• Yearly Christmas bonus scheme.
• Relaxed, friendly office environment with a smart casual dress code.
• A close‑knit team where your contribution is valued.

Job Title: Service and Technical Coordinator
Company: XXXXXXXX
Location: Andover, Hampshire
Posted: Jan 16th 2026
Closes: Feb 16th 2026
Sector: Administration
Contract: Permanent
Hours: Full Time

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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