Service And Maintenance Coordinator

Recruitment Services UK; Ipswich; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading recruitment agency seeks a Service and Maintenance Coordinator in Ipswich. This full-time role involves handling service queries and performing administrative tasks in a high-energy environment. The ideal candidate will have 2-3 years of experience in administration or service coordination, strong organizational skills, and proficiency in MS Office. The company offers competitive salary, career progression opportunities, and a collaborative team atmosphere.

Benefits

24 days holiday plus bank holidays

Company pension scheme

Opportunities for career progression

Company social events

Qualifications

• 2 - 3 years of strong administration or service coordination experience.
• Experience in the construction industry is desirable.
• Experience in handling multiple priorities effectively.

Responsibilities

• Handle all service queries in a fast-paced environment.
• General administration tasks and client invoicing.
• Schedule meetings and organize events for the contracting team.
• Liaise with internal teams and external clients.

Skills

Strong organisational skills

Time management

Proficient in MS Office

Good communication skills

Ability to handle pressure

Attention to detail

Job description

Service and Maintenance Coordinator

Location: Ipswich, UK (office based)

Salary: £27,000 - £32,000 per annum

Hours: Full-Time Mon - Friday 07:30 - 17:00

Employment: Permanent, full-time

Years of relevant experience: 2 - 3 years of strong administration / Service Coordination experience.

Role Overview

As a Service and Maintenance Coordinator, you will be an essential part of our team, handling all service queries in a fast-paced, high-energy environment. We're looking for someone who is resourceful, self-motivated, and proactive—a real problem-solver who will actively contribute to the success of the company. A “can-do” attitude and a “whatever it takes” mindset are crucial, as you will be entrusted with key objectives and tasks that are integral to our service and maintenance efforts.

Responsibilities

• General administration tasks
• Developing interims and invoicing clients
• Preparing and sending out completed documentation to customers
• Registering boilers/appliances to Gas Safe/ OFTEC/ Manufacturers
• Entering quotations into our management system
• Schedule and organise meetings, webinars and events for the contracting team
• Putting together O & M manuals
• Assisting project managers with Health & Safety responsibilities
• Liaising with internal teams and external clients
• Assigning daily jobs to site engineers
• Keeping records updated and creating reports

Qualifications / Expectations / Experience

• Office / Administration experience desired
• Strong organisational and time management skills
• Confident in MS Office (Word, PowerPoint, Excel, Teams)
• Ability to communicate information clearly and concisely
• Previous experience in the construction industry is desirable
• Good communication and interpersonal skills, with the ability to effectively collaborate with projects, office teams and various stakeholders
• Ability to handle stressful situations and remain calm
• Good team player, dedicated individual looking for career progression
• High attention to detail and accuracy
• Learn to identify opportunities to improve efficiency and document processes
• Ability to collaborate with engineers, subcontractors, and suppliers
• Able to work effectively under pressure while managing multiple priorities and meet set timeframes
• Commercially astute with a clear focus on delivering business value

Personal attributes

• High attention to detail and accuracy
• Very good interpersonal skills
• Ability to collaborate with engineers, subcontractors, and suppliers
• Resilient and adaptable, able to perform under pressure and manage competing priorities
• Commercially astute with a clear focus on delivering business value

Rewards and Opportunities

• Holidays 24 days + bank holidays + Your birthday off
• Company pension scheme - invest in your future
• Opportunities to progress your career
• Collaborative team atmosphere
• Company social events

ONYX celebrates individual strengths and team members are encouraged to bring their whole selves to work. We encourage candidates from all backgrounds to apply.

Apply now and be part of ONYX journey to success!

We reserve the right to close applications early should a suitable pool of candidates be identified.