Service Analyst - Transport Tech & Data Insights

Redline Group; Ashby-de-la-Zouch; On-site; GBP 30,000 - 45,000; Full time

Job summary

A globally recognized technology business in the transport industry is seeking a Service Analyst in Ashby-de-la-Zouch. The ideal candidate will serve as a crucial link among customers, technical teams, and management, ensuring efficient issue resolution and accurate reporting. Key responsibilities include monitoring technical issues, reviewing engineer timesheets, and responding to customer queries. This role offers a unique opportunity to contribute to innovative systems supporting public transport networks across the UK and beyond.

Qualifications

• Experience in technical analysis or service management.
• Strong communication skills for customer interaction.
• Ability to analyze data and resolve issues efficiently.

Responsibilities

• Monitor customer technical issues and downloads.
• Review engineer timesheets for priority tasks.
• Track and report faults to engineering teams.
• Manage fault levels and verify genuine issues.
• Respond to customer queries promptly and professionally.

Job description

A globally recognized technology business in the transport industry is seeking a Service Analyst in Ashby-de-la-Zouch. The ideal candidate will serve as a crucial link among customers, technical teams, and management, ensuring efficient issue resolution and accurate reporting. Key responsibilities include monitoring technical issues, reviewing engineer timesheets, and responding to customer queries. This role offers a unique opportunity to contribute to innovative systems supporting public transport networks across the UK and beyond.