Service Advisor - Wokingham

Lakaz Maurice; Wokingham; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Bonus

OTE up to £34,000

Mon-Fri, Sat rota

Job summary

Silcom Recruitment are seeking an experienced Service Advisor for a leading motor group in Wokingham. You will greet customers, take their service requirements, and coordinate with technicians to ensure timely completion.

You will communicate service options, maintenance steps, and repair estimates while keeping customers informed of progress and any delays. The role includes upselling opportunities and thorough record-keeping.

Qualifications

• Experience in a Service Advisor role within the motor trade.
• Strong communication skills to explain service options and estimates.

Responsibilities

• Greet customers and capture service requirements.
• Schedule service appointments and coordinate with technicians.

Skills

Motor trade experience

Customer service

Job description

The Role:

Silcom Recruitment are currently recruiting for an experienced Service Advisor to join one of the country’s most progressive and dedicated motor groups based in Wokingham.

The ideal candidate will hold motor trade experience within a Service Advisor role.

Responsibilities & Requirements of a Service Advisor:

Greet customers warmly and professionally upon arrival, promptly addressing their vehicle service requirements.

Schedule service appointments efficiently, considering both customer availability and workshop capacity.

Effectively communicate service options, maintenance procedures, and repair estimates, coordinating with technicians for timely completion.

Keep customers informed about the progress of their vehicle service, including any unexpected delays or additional repairs.

Maintain thorough records of service transactions, including histories, repair orders, and customer correspondence.

Recognise opportunities to upsell relevant products or services.

Package:

Basic Salary of up to £28,000 [depending on experience] + Bonus + OTE of up to £34,000!!!

Monday to Friday hours + (1-in-3) Saturdays [8:00am - 12:00pm]!