Service Advisor - Andover

Silcom Recruitment; Andover; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Pension Scheme

Free Eye Care Vouchers

25 days holiday + bank holidays

Job summary

Silcom Recruitment Limited in Andover is seeking a Service Advisor to join a motor trade dealership group. You will liaise with customers and the workshop, check in vehicles, and manage documentation to ensure a seamless service experience.

The role requires strong customer service skills, diary and time management, and proficiency with multiple IT software systems. Working hours are Monday to Friday with some Saturday hours and an attractive OTE potential.

Qualifications

• Customer service experience, diary/time management and use of multiple IT software systems required.

Responsibilities

• Act as the liaison between customers and the workshop, ensuring smooth communication.
• Perform check-in of the vehicle and review customer and vehicle data.
• Monitor repair status and address additional repair services as needed.
• Manage job packs and associated documentation.

Skills

Customer service

Diary/time management

IT software systems

Job description

The Role:

Silcom Recruitment are recruiting on the behalf of a motor trade dealership group based in Andover. Our client is currently seeking a Service Advisor to join their established team.

As a Service Advisor, you play a crucial role within our service team, overseeing the seamless and customer-oriented service process.

Responsibilities & Requirements:

Act as the adept liaison between our valued customers and the workshop and perform a thorough check-in of the vehicle, reviewing customer and vehicle data.

Direct contact with customers allows you to make a substantial impact on their satisfaction, making our aftersales operation a resounding success.

Conduct visual inspection and quick-test to assess the vehicle's status.

Monitor repair status and address additional repair services as needed.

Responsible for job packs and associated documentation.

Customer service experience, diary/time management and use of multiple IT software systems required.

Salary:

Salary £25,000 - £28,000 {Depending on experience} + an achievable OTE of £34,000!

Monday to Friday {46 hour working week}.

Saturday {1-in-5} 08:00am - 1:00pm.

Benefits:

25 days holiday + bank holidays

Free Eye Care Vouchers

Pension Scheme