Service Advisor - Outskirts of Southampton

Silcom Recruitment Limited; Southampton; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Bonus

Weekday-only shifts

Job summary

Silcom Recruitment Limited on the outskirts of Southampton seeks a Service Advisor to join a prominent motor trade dealership group. You will be the key link between customers and the workshop, handling check-ins and gathering vehicle information, with Monday to Friday hours and no weekends.

The role emphasizes driving customer satisfaction by coordinating repairs, overseeing workflow, and ensuring accurate job packets and paperwork.

Qualifications

• Previous experience as a Service Advisor within the motor trade industry is essential.

Responsibilities

• Conduct vehicle check-in and review customer and vehicle information.
• Direct interaction with customers to enhance satisfaction and contribute to aftersales operations.
• Supervise the repair process flow and coordinate supplementary repair services.
• Manage job packets and associated documentation.

Skills

Service Advisor experience

Motor trade experience

Job description

The Role:

Silcom Recruitment is currently on the lookout for a Service Advisor to join a prominent motor trade dealership group situated on the outskirts of Southampton. Our client is keen to welcome a Service Advisor who will play a vital role in their long-standing team working Monday to Friday hours only!

In the position of Service Advisor, you assume a pivotal role within our service team, responsible for ensuring a smooth and customer-focused service experience.

Responsibilities & Requirements of a Service Advisor:

Serve as a skilled intermediary between our valued customers and the workshop, conducting a comprehensive vehicle check-in process that includes a review of customer and vehicle information.

Direct interaction with customers provides you with the opportunity to exert a substantial impact on their satisfaction, ultimately contributing to the success of our aftersales operations.

Supervise the repair process flow and manage the coordination of any supplementary repair services required.

Assume accountability for job packets and associated documentation.

Previous experience as a Service Advisor within the motor trade industry is essential!

Package:

Salary: £25,000 + Bonus [Circa £29,000 Package!]

Hours: Monday to Friday [8:00am – 6:00pm]

**No Weekends!!!**