Service Advisor - Aldershot

Silcom Recruitment Limited; Aldershot; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Uncapped commission

Salary uplift after accreditation

Job summary

Silcom Recruitment Limited is seeking an experienced Service Advisor based in Aldershot to join a reputable dealership offering new and used vehicles. You will greet customers, schedule service, and act as the bridge between customers and the service department, ensuring accurate repair information and timely completion.

The role emphasizes customer care, cost estimation, upselling services, and maintaining records.

Qualifications

• Experience in a similar role, preference for main dealership experience.
• Strong communication and customer service skills.
• Ability to provide accurate repair and service costs and timelines.

Responsibilities

• Greet customers and schedule service appointments.
• Act as liaison between customers and service department.
• Listen to customer concerns and explain needed repairs and services.
• Prepare repair orders with clear documentation.
• Provide cost estimates for repairs and services.
• Upsell additional services based on vehicle condition.
• Coordinate with technicians to ensure timely completion of work.
• Keep customers informed on service status.
• Process payments and invoicing for services.
• Maintain records and follow up for future appointments.

Skills

Greet customers

Schedule service appointments

Liaise with service dept

Listen to customer concerns

Prepare repair orders

Provide cost estimates

Upsell services

Coordinate with technicians

Inform customers on status

Handle payments & invoicing

Record keeping & follow-up

Job description

The Role:

Silcom Recruitment is seeking an experienced Service Advisor on behalf of our client, a family owned, reputable dealership offering a wide range of new and used vehicles.

Based in Aldershot, the ideal candidate will have current or previous experience in a similar role, with a preference for those who have worked in a main dealership environment.

Responsibilities & Requirements of a Service Advisor:

Greet customers and schedule service appointments.

Act as the liaison between customers and the service department.

Listen to customer concerns and provide accurate information on necessary repairs and services.

Prepare repair orders and ensure all information is clearly documented.

Provide cost estimates for vehicle repairs and services.

Upsell additional services or maintenance based on customer needs and vehicle condition.

Coordinate with technicians to ensure timely completion of work.

Keep customers informed on the status of their vehicle throughout the service process.

Handle customer complaints and resolve any issues in a timely manner.

Process payments and handle invoicing for completed services.

Ensure customer satisfaction and build long-term client relationships.

Maintain records of all service transactions and follow up for future appointments.

The Package:

Basic Salary: £28,000 (increasing to £30,000 once accredited) + UNCAPPED commission!!

Monday to Friday [8:00am – 5:30pm] & (1-in-4) Saturdays [8:30am – 12:30pm]!!