Service Advisor - Vehicle Care & Career Growth

Ford & Slater Norwich; Spalding; Hybrid; GBP 30,000 - 34,000; Full time

Benefits offered by this job

22 days holiday

Pension

Cycle to work scheme

Free Parking

Employee Of The Month Competition

Career progression opportunities

Employee Assistance Program

Job summary

Ford and Slater, a leading UK DAF Truck dealer group, seeks a Service Advisor for its Spalding dealership. The role offers an hourly rate of £12.71, 22 days holiday rising with service, pension and extra benefits.

You’ll handle bookings, estimates, and customer communications with an emphasis on excellent service. Applicants with customer-focused experience in vehicle services or related fields will be considered; driving licence preferred but not essential.

Qualifications

• Customer-focused with a passion for service.
• Experience in the commercial vehicle, motor trade or related sector is a plus but not required.
• PC literate and competent with standard software.

Responsibilities

• Meet and greet clients in a friendly, professional manner.
• Manage service bookings on a day-to-day basis and ensure efficient workshop loading.
• Prepare accurate service estimates quickly and clearly.
• Keep customers updated on costs, progress and authorisations.
• Prepare job cards and raise invoices.

Skills

Customer focus

PC literate

Driving licence

Job description

Ford and Slater, a leading UK DAF Truck dealer group, seeks a Service Advisor for its Spalding dealership. The role offers an hourly rate of £12.71, 22 days holiday rising with service, pension and extra benefits.

You’ll handle bookings, estimates, and customer communications with an emphasis on excellent service. Applicants with customer-focused experience in vehicle services or related fields will be considered; driving licence preferred but not essential.