Service Advisor - Spalding

Ford & Slater; Spalding; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Holiday allowance

Pension

Cycle to work

Free parking

Employee of the Month

Career progression

Employee Assistance Program

Job summary

Ford and Slater in Spalding is seeking a Service Advisor to deliver outstanding customer service while coordinating service bookings in a busy workshop. The role suits a customer-focused individual with experience in the motor trade; PC literacy and a full UK driving licence are helpful.

The position offers an hourly rate of £12.71, with holiday entitlement and progression opportunities. No agencies please; applications are invited from candidates who can commit to a rotating schedule and team

Qualifications

• Customer-focused with passion for service.
• Experience in service advisor or similar is a plus.
• Knowledge of vehicle repair scheduling is helpful but not required.

Responsibilities

• Meet and greet customers professionally.
• Manage service bookings and workshop loading.
• Prepare service estimates clearly and quickly.
• Keep customers updated on costs, progress and authorisations.
• Prepare job cards and raise invoices.

Skills

Customer service

PC literate

UK driving licence

Job description

Ford and Slater are one the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have an exciting vacancy for a Service Advisor at our fantastic Spalding dealership.

As a Service Advisor, we can offer you:

• An hourly rate of £12.71
• 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
• Employee Of The Month Competition
• Career progression opportunities
• Employee Assistance Program
• Pension
• Cycle to work scheme
• Free Parking

Who are we looking for as a Service Advisor:

• You will be a customer focused individual with a passion for customer service.
• Previous experience working within the commercial vehicle, motor trade or an associated sector as a Service Advisor (or similar role), would be a distinct advantage but not essential.
• Knowledge of vehicle repair scheduling preferred but not essential.
• PC Literate.
• Full UK driving licence (preferred but not essential).

The Service Advisor role / responsibilities include (but not limited to):

Meeting and greeting clients in a friendly and professional manner. Managing service bookings on day-to-day basis, ensuring efficient workshop loading. Complete service estimates accurately, clearly, and quickly. Keep customers up to date with costs, progress and authorisations. Prepare job cards & raise invoices.

Working alternate weeks: 45 hours, Monday to Friday: 7am – 5pm / 8am – 6pm.

1 in 4 Saturday morning’s.

As anequal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.

No agencies please. It is not always possible to get back individually to each applicant, so if you haven’t received a reply within 21 days, your application has been unsuccessful.