Service Advisor - Customer-Focused with Career Growth

Slater Birtley; Spalding; Hybrid; GBP 29,000 - 33,000; Full time

Benefits offered by this job

Hourly rate £12.71

Holiday entitlement 22 → 25 days

Employee recognition programme

Career progression

Employee Assistance Program

Pension

Cycle to work scheme

Free Parking

Job summary

Ford and Slater in Spalding is seeking a Service Advisor to join our team at the dealership. You will greet customers, manage service bookings, prepare estimates and keep clients updated on costs and progress.

We offer an hourly rate of £12.71, 22 days holiday rising to 25 with service, pension, cycle to work, and career progression. A full UK driving licence is preferred but not essential.

Qualifications

• Customer-focused with a passion for service.
• Experience in the commercial vehicle, motor trade or similar is a plus but not required.
• Knowledge of vehicle repair scheduling is preferred but not essential.
• PC literate.
• Full UK driving licence preferred but not essential.

Responsibilities

• Meet and greet clients in a friendly, professional manner.
• Manage service bookings on a day-to-day basis and keep workshop loading efficient.
• Prepare service estimates accurately and promptly.
• Keep customers updated on costs, progress and authorisations.
• Prepare job cards and raise invoices.

Skills

Customer service

PC literate

Full UK driving licence

Job description

Ford and Slater in Spalding is seeking a Service Advisor to join our team at the dealership. You will greet customers, manage service bookings, prepare estimates and keep clients updated on costs and progress.

We offer an hourly rate of £12.71, 22 days holiday rising to 25 with service, pension, cycle to work, and career progression. A full UK driving licence is preferred but not essential.