Service Advisor - Spalding

Ford & Slater Peterborough; Spalding; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Free Parking

Pension

Cycle to work

Employee Assistance Program

22 days holiday

Job summary

Ford and Slater are recruiting a Service Advisor at our Spalding dealership. You will greet clients, manage service bookings and keep customers informed on costs and progress.

The role offers an hourly rate of £12.71, 22 days holiday rising to 25 with service, pension, cycle to work scheme, and progression opportunities. Working hours are 45 hours over alternating weeks, with some Saturday mornings.

Qualifications

• Customer-focused attitude with passion for service.
• PC literate; familiarity with service scheduling tools is a plus.
• Full UK driving licence preferred but not essential.

Responsibilities

• Meet and greet clients professionally and manage service bookings.
• Prepare service estimates accurately and keep customers updated on costs and progress.
• Raise invoices and complete job cards; ensure efficient workshop loading.

Skills

Customer service

PC literacy

Driving licence

Job description

Ford and Slater are one the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have an exciting vacancy for a Service Advisor at our fantastic Spalding dealership.

As a Service Advisor, we can offer you:

• An hourly rate of £12.71
• 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
• Employee Of The Month Competition
• Career progression opportunities
• Employee Assistance Program
• Pension
• Cycle to work scheme
• Free Parking

Who are we looking for as a Service Advisor:

• You will be a customer focused individual with a passion for customer service.
• Previous experience working within the commercial vehicle, motor trade or an associated sector as a Service Advisor (or similar role), would be a distinct advantage but not essential.
• Knowledge of vehicle repair scheduling preferred but not essential.
• PC Literate.
• Full UK driving licence (preferred but not essential).

The Service Advisor role / responsibilities include (but not limited to):

Meeting and greeting clients in a friendly and professional manner. Managing service bookings on day-to-day basis, ensuring efficient workshop loading. Complete service estimates accurately, clearly, and quickly. Keep customers up to date with costs, progress and authorisations. Prepare job cards & raise invoices.

Working alternate weeks: 45 hours, Monday to Friday: 7am – 5pm / 8am – 6pm.

1 in 4 Saturday morning’s.

As anequal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.

No agencies please. It is not always possible to get back individually to each applicant, so if you haven’t received a reply within 21 days, your application has been unsuccessful.