Service Advisor - Spalding

DAF Trucks UK; United Kingdom; Remote; GBP 36,369,000 - 41,879,000; Full time

Benefits offered by this job

Hourly pay £12.71

Holiday entitlement 22–25 days

Employee Of The Month Competition

Career progression opportunities

Employee Assistance Program

Pension

Cycle to work scheme

Free Parking

Job summary

Ford and Slater, one of the UK's largest DAF Truck dealers, invites applications for a Service Advisor at our Spalding dealership. The role offers an hourly rate of £12.71, with 22 days holiday rising to 25, and opportunities for progression within a family-run business.

Responsibilities include greeting clients, managing bookings, preparing estimates, updating customers on costs and progress, and raising invoices.

Qualifications

• Customer-focused individual with a passion for service.
• PC literate and comfortable using computer systems for service bookings and estimates.
• Full UK driving licence preferred but not essential.

Responsibilities

• Meet and greet clients in a friendly, professional manner.
• Manage service bookings on day-to-day basis, ensuring efficient workshop loading.
• Prepare service estimates accurately, clearly and quickly for customers.
• Keep customers updated with costs, progress and authorisations, and raise invoices.

Skills

Customer service

PC literate

Driving licence

Job description

Ford and Slater are one the UK's largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have an exciting vacancy for a Service Advisor at our fantastic Spalding dealership.

As a Service Advisor, we can offer you:

• An hourly rate of £12.71
• 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
• Employee Of The Month Competition
• Career progression opportunities
• Employee Assistance Program
• Pension
• Cycle to work scheme
• Free Parking

Who are we looking for as a Service Advisor:

• You will be a customer focused individual with a passion for customer service.
• Previous experience working within the commercial vehicle, motor trade or an associated sector as a Service Advisor (or similar role), would be a distinct advantage but not essential.
• Knowledge of vehicle repair scheduling preferred but not essential.
• PC Literate.
• Full UK driving licence (preferred but not essential).

Meeting and greeting clients in a friendly and professional manner. Managing service bookings on day-to-day basis, ensuring efficient workshop loading. Complete service estimates accurately, clearly, and quickly. Keep customers up to date with costs, progress and authorisations. Prepare job cards & raise invoices.

Working alternate weeks: 45 hours, Monday to Friday: 7am - 5pm / 8am - 6pm.

1 in 4 Saturday morning's.

As anequal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.