Service Advisor | Vag Dealer | Up To 32K Basic

Hawk Hiring; Swanley; Presencial; GBP 28.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25–28 days annual leave

Company pension scheme

Life assurance

Employee discounts on vehicle parts/pख

Free secure on-site parking

Descripción de la vacante

Hawk Hiring LTD is seeking a Service Advisor / Aftersales Specialist to join a busy commercial vehicle workshop in Sittingbourne. You will be the primary link between retail and fleet customers and workshop technicians, ensuring smooth scheduling and high customer satisfaction from check-in to handover.

Requirements include experience as a Service Advisor or Aftersales Executive in automotive settings, strong communication, good IT literacy, and a full UK driving licence.

Formación

• Experience as a Service Advisor or Aftersales role in automotive main dealer or CV environment.
• Excellent telephone manner and solid IT literacy.
• Organized, customer-focused with ability to manage busy workshop diaries.
• Full UK driving licence.

Responsabilidades

• Front-of-house customer reception and check-in.
• Book commercial vehicles into the workshop and manage diaries.
• Coordinate fleet vehicles into the workshop and communicate with customers.
• Handle workshop job card invoicing and track progress.
• Arrange onward travel solutions for customers when needed.

Conocimientos

Customer service

Communication skills

IT literacy

Organizational skills

Descripción del empleo

Pay & Benefits

• Salary: £28,000 – £32,000 basic per annum + Performance Bonus (Realistic OTE up to £36,000)
• Hours: Monday to Friday, 8:00 AM – 5:30 PM (NO WEEKENDS!)
• Perks: 25–28 days annual leave (including bank holidays), company pension scheme, life assurance benefit, employee discounts on vehicle purchases, servicing, and parts, plus free secure on-site parking
• Training & Development: Fully funded prestige manufacturer customer service accreditation and dedicated commercial vehicle training pathways
• Workload: Front-of-house customer reception, booking commercial vehicles and fleet vans into the workshop, managing customer communications, handling workshop job card invoicing, and arranging onward travel solutions

About Us

We are a premier, family-owned franchised commercial vehicle main dealership operating in the Sittingbourne area. Known for our modern facilities, supportive zero-corporate-pressure culture, and outstanding staff retention, we pride ourselves on delivering top-tier customer care to both retail and business fleet clients while maintaining a friendly, collaborative environment for our team.

Role Overview

Seeking an experienced Service Advisor / Aftersales Specialist to join our busy commercial vehicle workshop team. You will serve as the primary link between our retail/fleet customers and workshop technicians, ensuring smooth communications, accurate job scheduling, and high customer satisfaction from vehicle check-in through to handover.

Requirements

• Experience as a Service Advisor, Service Receptionist, or Aftersales Executive within an automotive main dealer or commercial vehicle environment.
• Strong communication skills with an excellent telephone manner and solid IT literacy.
• Organized, customer-focused mindset with the ability to manage busy workshop diaries and fleet client expectations.
• Full UK driving licence.

Location & Commute

• Base: Sittingbourne (free secure on-site parking)
• Road Links: Strategically situated just off the A2 and just minutes from Junction 5 of the M2, offering fast commutes across Kent.
• Public Transport: Exceptionally convenient transport connections, located just half a mile (a 10-minute walk) from Sittingbourne mainline railway station and key regional bus routes.
• Commutable From: Sittingbourne, Rainham, Gillingham, Maidstone, Faversham, and Chatham.