Service Advisor | Excellent Environment | 36K Ote

Hawk Hiring; Rotherfield; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

8 bank holidays

Company pension

Life assurance + wellbeing app

Counselling sessions

Employee vehicle discounts

Free on-site parking

Job summary

Hawk Hiring LTD is seeking a proactive Service Advisor / Aftersales Specialist to join our busy workshop reception team at the Bexhill-on-Sea base. You will be the primary liaison between customers and workshop technicians, ensuring a smooth journey from booking to vehicle handover and ongoing client care.

The role requires experience in automotive aftersales, strong communication, solid IT literacy, excellent organisation, and a full UK driving licence.

Qualifications

• Experience as a Service Advisor, Customer Service Specialist, or Aftersales Coordinator in automotive environments.
• Outstanding communication and professional phone manner.
• Strong IT literacy and organisational ability.

Responsibilities

• Greet and assist customers at the workshop reception.
• Coordinate workshop bookings and liaise with technicians on repair timelines.
• Answer inbound inquiries and arrange onward travel as needed.
• Complete job card administration and ensure excellent customer care.

Skills

Communication skills

IT literacy

Organizational skills

Driving licence (UK)

Job description

Pay & Benefits

• Salary: £28,000 – £32,000 basic per annum + Performance Bonus (Realistic OTE up to £36,000)
• Hours: Monday to Friday, 8:30 AM – 5:30 PM, plus 1 in 3 Saturdays (8:30 AM – 12:30 PM)
• Perks: 25 days annual leave plus 8 bank holidays, company pension scheme, life assurance benefit (including access to a wellbeing app and free, confidential counselling sessions), employee discounts on vehicles, servicing, and parts for immediate family, plus free secure on-site parking
• Training & Development: Comprehensive manufacturer-led training programmes to enhance your product expertise, customer service capabilities, and career progression
• Workload: Meeting and greeting customers, managing workshop bookings, handling inbound customer inquiries, liaising with technicians on repair timelines, arranging onward travel, and completing job card administration

About Us

We are a premier, family-owned franchised main dealership operating in the Bexhill-on-Sea area. Known for our modern facilities, high standards of customer care, and welcoming team environment, we pride ourselves on delivering exceptional service to every client while supporting our staff with top-tier training and clear career development pathways.

Role Overview

Seeking a proactive and customer-focused Service Advisor / Aftersales Specialist to join our busy workshop reception team. Acting as the primary liaison between customers and our workshop technicians, you will ensure a seamless experience from initial booking through to vehicle handover and ongoing client care.

Requirements

• Experience as a Service Advisor, Customer Service Specialist, or Aftersales Coordinator in an automotive main dealer or fast-paced service environment.
• Outstanding communication skills, a professional phone manner, and solid IT literacy.
• Strong organizational ability with a focus on delivering high customer satisfaction scores.
• Full UK driving licence.

Location & Commute

• Base: Bexhill-on-Sea
• Road Links: Conveniently situated just off the main A259 coast road, providing quick links between Hastings, Eastbourne, and Pevensey.
• Public Transport: Excellent connections, located within short walking distance of Bexhill mainline railway station and major local bus routes.
• Commutable From: Bexhill, Hastings, St Leonards-on-Sea, Eastbourne, Battle, and Pevensey.