Service Advisor | Top Level Main Dealer | 36K OTE

Hawk Hiring; Canterbury; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Holiday allowance

Company pension

Employee discounts

On-site parking

Family discounts

Job summary

Hawk Hiring LTD in Canterbury is seeking an experienced Service Advisor / Aftersales Advisor to join our busy dealership team. You will be the crucial link between customers and technicians, confirming maintenance needs and booking repairs.

The role includes upselling relevant service plans, delivering warm, professional service, and building long-lasting customer relationships. A proven customer-facing background and strong communication are essential.

Qualifications

• Proven experience in a customer-facing automotive role (Service Advisor, Aftersales, or high-volume Retail/Sales).
• Excellent communication and organisational skills with a passion for customer service.
• Self-motivated and comfortable using sales skills to upsell services.
• Good IT and administrative capability.
• Full UK driving licence preferred.

Responsibilities

• Manage customer check-ins and vehicle handovers.
• Create job cards and coordinate repair progress with the workshop.
• Upsell relevant service plans/add-ons.
• Maintain clear customer communication throughout service.

Skills

Customer-facing experience

Communication skills

Sales skills

IT literacy

Driving licence

Job description

Pay & Benefits

• Salary: £28,000 – £32,000 basic per annum (DOE) + realistic bonus structure with OTE up to £36,000
• Hours: Monday to Friday, 8:00 AM – 5:30 PM (1-hour unpaid lunch break) — NO WEEKEND WORK!
• Perks: Generous holiday allowance, company pension scheme, exclusive employee & family discounts on new/used car purchases, servicing, and parts, plus free secure on-site parking.
• Training & Development: Ongoing manufacturer training, career progression pathways, and personal development opportunities supported across a thriving regional dealer network.
• Workload: Managing customer check-ins, vehicle handover, job card creation, upsell of relevant service plans/add-ons, customer communication, and coordinating repair progress with the workshop team.

About Us

We are a premier, family-owned automotive group operating across 25 regional sites. Known for representing top international car brands, our modern workshops prioritize zero-pressure workplace culture, high staff retention, and genuine career progression. We take pride in delivering 5-star customer experiences while supporting a helpful, collaborative, and friendly working environment for all our staff.

Role Overview

Seeking an experienced and friendly Service Advisor / Aftersales Advisor to join our busy dealership team in Canterbury. You will act as the crucial link between our customers and technicians, delivering warm, professional service, confirming vehicle maintenance requirements, managing repair bookings, and using your sales skills to present additional maintenance products that keep our customers safe on the road.

Requirements

• Proven experience in a customer-facing role (Automotive Service Advisor, Aftersales Executive, or high-volume Retail/Sales background).
• Excellent communication, organisational skills, and a passion for delivering outstanding customer service.
• Self-motivated and comfortable utilising sales skills to offer add-on products, upsell services, and build long-lasting customer relationships.
• Methodical approach with good IT and administrative capability.
• Full UK driving licence is preferred.

Location & Commute

• Base: Canterbury (Vauxhall Industrial Estate area with free secure on-site parking).
• Road Links: Strategically situated just off the A28 and easily accessible via the A2, A134, and M2 motorway, providing fast, stress-free commutes across East Kent.
• Public Transport: Excellent connections, located within easy reach of both Canterbury West and Canterbury East mainline train stations alongside regular regional bus routes.
• Commutable From: Thanet, Whitstable, Herne Bay, Faversham, Dover, Ashford, and Deal.