Service Advisor – Prestige

Jago Consultants; Weybridge; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading motor garage in Weybridge is looking for a Service Advisor to join their team. The role involves ensuring customer satisfaction by advising on service requirements and costs, as well as maintaining accurate records. Ideal candidates should possess strong customer service skills and have relevant experience in the automotive industry.

Qualifications

• Experience as a Service Advisor in a motor garage environment (e.g. passenger cars, commercial vehicles).
• Full driving licence required.

Responsibilities

• Ensure customers are aware of required service and repair work.
• Advise on estimated repair costs and additional products.
• Update customer and vehicle records and process invoices.

Skills

Customer service skills

Professionalism

Sales/Up-selling abilities

Job description

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Service Advisor needed in the Weybridge / Byfleet area of Surrey.

We are working with a Prestige Motor Garage who are actively looking for a Service Advisor to join their friendly team.

Job Role – Motor Vehicle Service Advisor

Salary is circa 30k basic. OTE 40k.

Working hours: Mon – Friday 08.00 – 18.00 / Saturdays 09.00 – 13.00 on a rota.

Service Advisor Duties include:

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advising on estimated costs of repairs and work to be undertaken
• Selling additional products as appropriate to customers’ needs
• Advising on timescales and collection arrangements
• Producing job cards on in-house computer system
• Updating customer and vehicle records
• Documenting all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

Requirements for this Service Advisor position:

• Some experience working as a Service Advisor within a motor garage – passenger cars, commercial vehicles, HGV, or LCV environment
• Full driving licence

As a Service Advisor, you will ensure the highest standard of courtesy and professionalism when interacting with customers and the public.

My client is particularly looking for someone with strong customer service skills, excellent customer rapport, and the ability to deliver great CSI results, along with confidence in up-selling opportunities.