Service Advisor - Plymouth

Silcom Recruitment; Plymouth; On-site; GBP 27,000 - 34,000; Full time

Job summary

A Plymouth-based dealership is seeking a confident, experienced Service Advisor to join the aftersales team. This sole position offers autonomy within a quieter, developing department and the chance to shape the role.

You will manage the full service journey from booking to handover, liaise with workshop staff, raise invoices, and deliver exceptional customer service, with hours Mon-Fri and no weekends. Competitive basic salary £30,500 with uncapped bonus potential (£34,500 OTE) and flexible

Qualifications

• Prior experience as a motor trade Service Advisor is essential.

Responsibilities

• Be the primary point of contact for all service customers from booking to handover.
• Produce accurate job cards and keep customers updated.
• Coordinate with workshop technicians for smooth daily operations.
• Raise invoices and handle customer payments professionally.
• Deliver outstanding customer service with strong organisation and attention to detail.
• Work independently in a smaller aftersales environment with confident decision-making.

Skills

Customer service

Organisation

Autonomy

Job description

The Role:

We are seeking a confident, experienced, and highly organised Service Advisor to join a reputable dealership based in Plymouth. This is a rare opportunity to step into a sole Service Advisor position within a quieter, newly established aftersales department representing an exciting and growing brand.

This role is perfect for someone who enjoys autonomy, takes pride in delivering exceptional customer service, and wants the chance to truly make the position their own. With a supportive management team and flexibility built into the working structure, this is an ideal next step for an ambitious Service Advisor looking for progression, ownership, and stability.

Responsibilities & Requirements of a Service Advisor:

Act as the primary point of contact for all service customers, managing the full customer journey from booking to vehicle handover.

Produce accurate job cards, update customers proactively, and ensure all work is authorised correctly.

Liaise closely with workshop technicians to ensure smooth daily operations.

Raise invoices and handle customer payments efficiently and professionally.

Deliver exceptional customer service while maintaining high levels of organisation and attention to detail.

Work independently in a smaller aftersales environment, demonstrating confidence and strong decision‑making skills.

Prior experience as a motor trade Service Advisor is essential.

Package:

Basic Salary: £30,500. On Target Earnings: £34,500 (Uncapped Bonus Potential).

Hours: Monday–Friday, 8:00am–5:00pm with a 1-hour lunch, with flexibility available – for example, a shorter lunch to allow for an earlier finish.

No weekends – great work-life balance.

If you believe you have the experience, passion, and initiative to thrive as a sole Service Advisor within a developing aftersales department, we would love to hear from you.