Service Advisor

Auto Skills UK; Bolton; On-site; GBP 28,000 - 36,000; Full time

Job summary

Auto Skills UK in Bolton is seeking an experienced Service Advisor to join a busy dealership. You will be the key contact between customers and the workshop, ensuring a professional, seamless service from booking through to vehicle collection.

The role offers up to £28,000 base with uncapped OTE £36,000, Monday to Friday with a rotating Saturday morning schedule after training. You will upsell maintenance plans and work closely with technicians to deliver outstanding customer care.

Qualifications

• Previous experience as a Service Advisor within the automotive industry.
• Strong customer service and communication skills.
• Proven experience upselling products, services or additional work.
• Experience using Kerridge, 1 Link, Pinnacle or a similar Dealer Management System (DMS).
• Full UK Manual Driving Licence (subject to licence checks).

Responsibilities

• Managing service and repair bookings efficiently.
• Coordinating workshop loading to maximise productivity.
• Keeping customers updated throughout the repair process.
• Identifying and upselling additional work where appropriate.
• Promoting service plans, maintenance packages and special offers.
• Liaising closely with technicians and the workshop team.
• Ensuring all customer requirements are handled to a high standard.
• Delivering exceptional customer service at every stage of the journey.

Skills

Customer service

Upselling

Communication

DMS experience

Driving licence

Tools

Kerridge

1 Link

Pinnacle

Job description

SERVICE ADVISOR

Location: Bolton

Salary: Up to £28,000 Basic Salary | OTE £36,000 Uncapped

Job Type: Full-Time, Permanent

Looking for a role where your customer service skills are recognised, your earning potential is rewarded, and your work-life balance is respected?

This is an excellent opportunity for an experienced Service Advisor to join a busy and successful dealership environment where customer satisfaction is at the heart of everything they do.

With uncapped bonus potential, a supportive team culture, and a reduced Saturday rota following training, this role offers both financial reward and long-term career stability.

If you enjoy building customer relationships, managing a fast-paced workload, and being rewarded for delivering exceptional service, this could be the perfect next step in your automotive aftersales career.

WHAT'S IN IT FOR YOU?

• Up to £28,000 Basic Salary


• Uncapped OTE of £36,000


• Monday to Friday Working Hours


• 1 in 2 Saturday Mornings, Reducing to 1 in 3 Following Training


• Full-Time, Permanent Position


• Established and Supportive Team Environment


• Ongoing Training & Development


• Career Progression Opportunities


• Long-Term Job Stability

THE ROLE

As a Service Advisor, you will be the key point of contact between customers and the workshop, ensuring every customer receives a professional and seamless service experience from booking through to vehicle collection.

Key responsibilities include:

• Managing service and repair bookings efficiently


• Coordinating workshop loading to maximise productivity


• Keeping customers updated throughout the repair process


• Identifying and upselling additional work where appropriate


• Promoting service plans, maintenance packages and special offers


• Liaising closely with technicians and the workshop team


• Ensuring all customer requirements are handled to a high standard


• Delivering exceptional customer service at every stage of the journey

ABOUT YOU

We're keen to hear from candidates who can demonstrate:

• Previous experience as a Service Advisor within the automotive industry


• Strong customer service and communication skills


• Proven experience upselling products, services or additional work


• Experience using Kerridge, 1 Link, Pinnacle or a similar Dealer Management System (DMS)


• The ability to work effectively in a busy, fast-paced environment


• Excellent organisational and administrative skills


• A positive, professional and customer-focused attitude


• Full UK Manual Driving Licence (subject to licence checks)

Alternative job titles may include: Service Advisor, Senior Service Advisor, Aftersales Advisor, Service Receptionist or Automotive Service Advisor.