Service Advisor

Confidential; Bradford; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

£30,000 Basic Salary

Bonus Scheme

Service plan commission

Monday–Friday

1 in 4 Saturday rota

Full-Time, Permanent

Ongoing Training & Development

Career Progression Opportunities

Job summary

Confidential, a busy automotive dealership in Bradford, is seeking an experienced Service Advisor to join the aftersales team. You will be the main contact between customers and the workshop, ensuring a professional service from booking through to vehicle collection.

The role offers a £30,000 basic salary plus bonus and service-plan commission, a Monday–Friday schedule with one Saturday in four, and a permanent full-time contract.

Qualifications

• Previous experience as a Service Advisor within the automotive industry.
• Experience using Kerridge, 1 Link, Pinnacle or a similar Dealer Management System (DMS).
• Proven track record of upselling additional products, services, and service plans.
• Excellent communication and customer service skills.
• Strong organisational and administrative abilities.

Responsibilities

• Managing service and repair bookings efficiently.
• Coordinating workshop loading to maximise productivity.
• Keeping customers updated throughout the repair process.
• Identifying and upselling additional work where appropriate.
• Promoting service plans and manufacturer offers.
• Liaising closely with technicians to ensure repairs are completed on time.
• Maintaining accurate customer and vehicle records.
• Delivering outstanding customer service at every stage of the journey.

Skills

Customer service

Upselling

Communication

Organisational skills

Tools

Kerridge

1 Link

Pinnacle

Job description

SERVICE ADVISOR
Location: Bradford
Salary: £30,000 Basic Salary + Bonus + Service Plan Commission
Hours: Monday to Friday Saturday 1 in 4
Job Type: Full-Time, Permanent

Looking for a role where your customer service skills are recognised, your earning potential is rewarded, and your work-life balance is respected?
If you're an experienced Service Advisor looking for your next opportunity within a busy and professional dealership, this role offers an excellent combination of competitive earnings, additional commission opportunities through service plan sales, and a great work-life balance with just one Saturday in four.
Joining a supportive and customer-focused aftersales team, you'll play a key role in delivering an exceptional customer experience while benefiting from ongoing career development and long-term stability within a successful automotive business.

WHAT'S IN IT FOR YOU?

• £30,000 Basic Salary
• Bonus Scheme
• Additional Earnings Through Service Plan Sales
• Monday to Friday Working
• Saturday Rota of 1 in 4
• Full-Time, Permanent Position
• Supportive Team Environment
• Ongoing Training & Development
• Career Progression Opportunities

THE ROLE

As a Service Advisor, you'll be the key point of contact between customers and the workshop, ensuring every customer receives a professional, efficient, and seamless service experience from booking through to vehicle collection.

Key responsibilities include:

• Managing service and repair bookings efficiently
• Coordinating workshop loading to maximise productivity
• Keeping customers updated throughout the repair process
• Identifying and upselling additional work where appropriate
• Promoting service plans and manufacturer offers
• Liaising closely with technicians to ensure repairs are completed on time
• Maintaining accurate customer and vehicle records
• Delivering outstanding customer service at every stage of the journey

ABOUT YOU

We're keen to hear from candidates who can demonstrate:

• Previous experience as a Service Advisor within the automotive industry
• Experience using Kerridge, 1 Link, Pinnacle or a similar Dealer Management System (DMS)
• A proven track record of upselling additional products, services, and service plans
• Excellent communication and customer service skills
• Strong organisational and administrative abilities
• The ability to work effectively in a busy dealership environment
• A positive, professional and customer-focused attitude
• Full UK Manual Driving Licence (subject to licence checks)

Alternative job titles may include: Service Advisor, Senior Service Advisor, Aftersales Advisor, Automotive Service Advisor or Service Receptionist.

This is an excellent opportunity to join a successful automotive business that values its employees, rewards performance, and offers genuine opportunities for career progression.