Service Advisor - Mercedes-Benz of Dartford

Hedin Automotive London Ltd; Dartford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious automotive dealership in Dartford is seeking a proactive Service Advisor to deliver high-quality customer service and support. You will be the main point of contact for customers needing vehicle maintenance and repairs, ensuring a seamless experience. The ideal candidate has strong communication skills, the ability to manage multiple tasks, and experience in a customer service role. Benefits include a competitive salary, comprehensive training, and exclusive staff discounts. Join us and contribute to our team culture.

Benefits

Competitive salary

25 days annual leave plus bank holidays

Employee Assistance Programme

Exclusive staff discounts

Career progression opportunities

Qualifications

• Previous experience in a customer service role is required.
• Ability to manage multiple tasks efficiently.
• Reliable and punctual with keen attention to detail.

Responsibilities

• Welcome all service and repair customers with professionalism.
• Accurately log customer requirements and vehicle issues.
• Coordinate drop-offs and vehicle collection processes.
• Provide updates on vehicle progress and repair costs.
• Work closely with workshop for high-quality customer outcomes.

Skills

Exceptional verbal and written communication skills

Strong organisational skills

Confident IT and administrative skills

Proactive approach to problem-solving

Ability to build rapport

Understanding of the motor industry

Tools

CRM systems

Job description

Job Description

Mercedes-Benz of Dartford is looking for a proactive, customer-focused, and organised individual to join our team as a Service Advisor, full time. This role offers a fantastic opportunity to deliver high-quality customer service and support within a prestigious automotive environment. If you have a passion for helping people, can handle multiple tasks efficiently, and enjoy working in a fast‑paced dealership, this is your chance to be part of a world‑class brand.

Deliver Excellent After‑Sales Customer Service

As a Service Advisor at Mercedes-Benz of Dartford, you will be the main point of contact for customers requiring vehicle maintenance, servicing, or repairs. Your focus will be on delivering first‑class customer care, from initial enquiry to vehicle handover, ensuring every client enjoys a seamless experience that represents the Mercedes-Benz brand.

Key Skills & Attributes Required for a Service Advisor Role

• Exceptional verbal and written communication skills with a professional, approachable manner.
• Ability to build rapport and trust with customers from all backgrounds.
• Strong organisational and multi‑tasking skills with keen attention to detail.
• Confident IT and administrative skills, including experience using booking or CRM systems.
• Previous experience in a customer service, service advisor, or front‑of‑house automotive role is required.
• Proactive approach to problem‑solving and supporting customers’ needs.
• Team player with a positive attitude and a drive for excellent service delivery.
• An understanding of the motor industry and vehicle maintenance would be advantageous.

Service Advisor – Main Responsibilities at Mercedes-Benz of Dartford

• Welcome all service, repair, and MOT customers into the dealership with professionalism and courtesy.
• Accurately log customer requirements, vehicle issues, and service bookings using dealership systems.
• Coordinate customer drop‑offs, courtesy car handovers, and vehicle collection processes.
• Provide clear updates on vehicle progress, repair costs, and required authorisations throughout the customer journey.
• Work closely with workshop and parts to ensure efficient workflow and high‑quality customer outcomes.
• Promote additional products, services, and dealership offers where appropriate.
• Ensure complete attention to health & safety, compliance, and data privacy protocols at all times.
• Continually represent Mercedes-Benz with pride and integrity in every customer interaction.

What Makes You an Ideal Fit for Our Service Advisor Role?

• Genuine commitment to delivering outstanding customer experiences, every visit.
• Resilient and calm under pressure, especially during busy periods.
• Ability to clearly explain technical information to non‑technical customers.
• Reliable, punctual, and highly organised – able to manage appointments and update records accurately.
• Adaptable and willing to develop your knowledge of Mercedes‑Benz vehicles and aftersales services.

Why Join Mercedes-Benz of Dartford as a Service Advisor

• Competitive salary, company pension, and life assurance.
• Comprehensive induction, manufacturer training, and ongoing development.
• 25 days annual leave plus bank holidays.
• Exclusive staff discounts on Mercedes‑Benz vehicles and services.
• Employee Assistance Programme and wellbeing support.
• Supportive, inclusive workplace with strong team culture and career progression opportunities within Hedin Automotive and the Mercedes‑Benz network.

How to Apply : Start Your Automotive Service Advisor Career

If you are committed to exceptional customer service and excited to join Mercedes-Benz of Dartford, we encourage you to apply today.

Hedin Automotive is an equal opportunity employer. We welcome applications from people of all identities, backgrounds, and abilities. All offers of employment are subject to pre‑employment checks, including right to work, references, and a criminal record check. Learn more about our company and values at https://www.hedinautomotive.co.uk/.