Service Advisor | Top Main Dealer | 36K OTE

Hawk Hiring LTD; Reading; On-site; GBP 60,000 - 66,000; Full time

Benefits offered by this job

Generous holiday scheme (up to 33 days

Birthday off paid

1 extra paid day off for family events

Perkbox access

Life assurance (4x salary)

Enhanced pension

Cycle-to-work scheme

Staff discounts on vehicles, servicing

Staff discounts on parts

Training pathways

Employee Assistance Programme

Job summary

Hawk Hiring LTD in Reading is seeking a proactive Service Advisor to join our busy automotive dealership. You will be the main point of contact for incoming workshop clients, greet customers at the front desk, handle service calls, manage vehicle bookings, and keep customers updated on repair progress while liaising with the workshop team.

We offer up to £30,000 basic plus a realistic £36,000 OTE, with an uncapped bonus structure.

Qualifications

• Strong customer service focus with a presentable, professional, and reliable approach.
• Previous experience in motor trade aftersales, dealership service reception, or high-volume retail customer service is preferred.
• Excellent communication, team-player, and IT skills.
• Ability to prioritize workload and work on your own initiative in a fast-paced environment.

Responsibilities

• Front-of-house customer reception
• handling inbound service calls
• managing vehicle bookings
• updating customers on repair progress
• liaising with the workshop team

Skills

Customer service

Communication

IT skills

Team player

Job description

Service Advisor

Pay & Benefits

• Salary: Up to £30,000 basic per annum + realistic £36,000 OTE (uncapped bonus structure)
• Hours: Monday to Friday, 8:30 AM - 6:00 PM + occasional Saturdays
• Perks: Generous holiday scheme (up to 33 days per year), birthday off paid, 1 extra paid day off for family events, Perkbox access (100s of high-street discounts), life assurance (4x salary), enhanced pension, cycle-to-work scheme, and major staff discounts on vehicles, servicing, and parts
• Wellbeing & Growth: Employee Assistance Programme with 24/7 online GP access, structured in-house management development, and dedicated training pathways
• Workload: Front-of-house customer reception, handling inbound service calls, managing vehicle bookings, updating customers on repair progress, and liaising with the workshop team

About Us

We are an award-winning, employee-focused automotive dealer operating in the Reading area. Dedicated to providing a outstanding culture for our colleagues, we offer a friendly, open, and flexible workplace where integrity, clear communication, and personal development are taken seriously.

Role Overview

Seeking an enthusiastic Aftersales Advisor to join our busy dealership team. You will be the main point of contact for incoming workshop clients—assisting with vehicle check-ins, answering technical queries, keeping clients updated throughout the day, and building lasting relationships with new and prospective customers.

Requirements

• Strong customer service focus with a presentable, professional, and reliable approach.
• Previous experience in motor trade aftersales, dealership service reception, or high-volume retail customer service is preferred.
• Excellent communication, team-player, and IT skills.
• Ability to prioritize workload and work on your own initiative in a fast-paced environment.

Location & Commute

• Base: Reading Area (Free secure on-site parking)
• Road Links: Conveniently located near the A33, A4, and M4 motorway (Junction 11), offering quick commutes across Berkshire.
• Public Transport: Excellent connections via Reading Mainline Station and regular local bus services.
• Commutable From: Reading, Bracknell, Wokingham, Newbury, Maidenhead, and Basingstoke.