Service Advisor

Confidential; Epsom; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Bonus scheme

Company pension

Life insurance

Employee benefits

Job summary

Confidential in Epsom, Surrey is seeking a Service Advisor to join a busy Aftersales team. You will be the main contact between customers and the workshop, delivering high standards of service throughout the vehicle service and repair journey.

The role requires at least 2 years of experience, a full UK driving licence, and excellent customer service and communication skills. Competitive salary with bonus and a supportive team environment.

Qualifications

• 2+ years' experience as a Service Advisor.
• Experience in automotive/motor industry helpful.
• Dealership or busy workshop experience.
• Excellent customer service and relationship-building skills.
• Strong communication skills in person and over the phone.
• Experience coordinating bookings and managing expectations.

Responsibilities

• Welcoming customers and building professional relationships.
• Understanding customer requirements and providing clear advice.
• Providing accurate estimates for repair costs and completion times.
• Booking and scheduling vehicles into the workshop.
• Liaising with technicians, workshop control and parts departments.
• Considering workshop capacity and parts availability when scheduling work.
• Keeping customers informed throughout the service and repair process.
• Advising customers of additional or recommended work.
• Arranging courtesy/loan vehicles when required.
• Ensuring a professional experience from booking to handover.

Skills

Customer service

Relationship-building

Communication

Organisational skills

Time management

Telephone manner

Driving licence

Tools

Bookings system

Job description

Service Advisor

Location: Epsom, Surrey
Salary: Competitive + Bonus
Hours: Monday - Friday, 8:00am - 6:00pm
Job Type: Permanent, Full-Time

An established and successful automotive dealership in Epsom is looking to recruit an experienced Service Advisor to join its busy Aftersales team.

This is an excellent opportunity for someone with previous Service Advisor experience who enjoys building relationships with customers, coordinating with a busy workshop and delivering a high standard of customer service throughout the vehicle service and repair journey.

The Role

As a Service Advisor, you will be the key point of contact between customers and the workshop. Your responsibilities will include:

• Welcoming customers and building strong, professional relationships
• Understanding customer requirements and providing clear advice
• Providing accurate estimates for repair costs and completion times
• Booking and scheduling vehicles into the workshop
• Liaising with technicians, workshop control and parts departments
• Taking workshop capacity and parts availability into consideration when scheduling work
• Keeping customers informed throughout the service and repair process
• Advising customers of additional or recommended work
• Arranging courtesy/loan vehicles when required
• Ensuring customers receive a professional experience from initial booking through to vehicle handover

What We're Looking For in a Service Advisor:

The ideal candidate will have:

• At least 2 years' experience as a Service Advisor
• Previous experience within the automotive/motor industry
• Dealership or busy workshop experience
• Excellent customer service and relationship-building skills
• Strong communication skills, both face-to-face and over the telephone
• Experience coordinating workshop bookings and managing customer expectations
• A highly organised and efficient approach
• The ability to work effectively as part of a busy team
• A professional and confident telephone manner
• Full UK driving licence

Package & Benefits

You'll be joining an established dealership with a busy Aftersales operation and an experienced team.

Benefits include:

• Competitive salary
• Bonus scheme
• Company pension
• Life insurance
• Employee benefits/perks
• Monday - Friday working - no regular weekend hours stated