Service Advisor | High End Brand | 33K Basic

Hawk Hiring; England; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Private medical insurance

Health cash plan

Staff discounts on servicing & parts

Gym & high street rewards platform

Life assurance

Contributory pension scheme

Free secure on-site parking

25 days holiday + bank holidays

Job summary

Hawk Hiring LTD is seeking an enthusiastic Vehicle Service Advisor to join our front-of-house team in Swindon. You will act as the key link between clients and workshop technicians, managing daily service appointments and ensuring seamless luxury service delivery.

The role requires prior automotive service advisory experience, outstanding communication, and a solid understanding of routine maintenance. The company offers a competitive salary and extensive perks, with no weekends.

Qualifications

• Previous experience as Automotive Service Advisor or similar role in a dealership.
• Strong communication and passion for premium customer service.
• Understanding of routine vehicle maintenance and service plans.
• Confident with dealership DMS software.

Responsibilities

• Handle daily service appointments and liaise between customers and workshop technicians.
• Manage customer expectations and upsell maintenance work where appropriate.
• Deliver a premium 5-star dealership service experience.

Skills

Automotive service experience

Customer service mindset

Communication skills

Dealership DMS software

Job description

Pay & Benefits

• Salary: £33,000 basic per annum + competitive performance bonus scheme
• Hours: Monday to Friday, 8:00 AM – 5:30 PM (NO WEEKENDS)
• Perks: 25 days holiday + bank holidays, private medical insurance & health cash plan, generous staff discounts on servicing & parts, gym & high street rewards platform, life assurance, contributory pension scheme, and free secure on-site parking
• Training & Development: Fully funded prestige brand manufacturer training and career progression pathways
• Workload: Managing customer check-ins, liaising between vehicle owners and workshop technicians, upsell of maintenance work, vehicle health check follow-ups, and delivering an exceptional 5-star dealership experience

About Us

We are a premier, award-winning franchised main dealer operating in the Swindon area. Known for our world‑class luxury vehicles, modern state‑of‑the‑art facilities, and high staff retention, we pride ourselves on delivering an uncompromised customer experience while fostering a supportive, zero-corporate-pressure environment for our team.

Role Overview

Seeking an enthusiastic Vehicle Service Advisor / Automotive Customer Specialist to join our front‑of‑house team. Acting as the key link between our valued clients and expert workshop technicians, you will handle daily service appointments, manage customer expectations, advise on required repairs/maintenance, and ensure seamless luxury service delivery.

Requirements

• Previous experience as an Automotive Service Advisor, Service Receptionist, or Customer Experience Specialist within a dealership environment.
• Strong communication skills and a passion for delivering premium customer service.
• Solid understanding of routine vehicle maintenance, service plans, and workshop workflows.
• Excellent organizational skills and confidence with dealership DMS software.
• Full UK driving licence.

Location & Commute

• Base: Swindon (Free secure on-site parking)
• Road Links: Strategic position located just minutes off Junction 15 or 16 of the M4 motorway, with rapid access via the A419 and A3102.
• Public Transport: Excellent local bus connections and straightforward access via Swindon mainline railway station.
• Commutable From: Chippenham, Marlborough, Cirencester, Faringdon, Royal Wootton Bassett, and Highworth.