Dealership Service Advisor

RPR National; Lydiard Millicent; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Salary £30k

Bonus up to £10k

33 days holiday

Retail discount

Family vehicle discount

Extra day off

Death in service 4x

Pension scheme

Management development

Employee Assistance Programme

Job summary

Reactive Recruitment is assisting a leading dealership group in Swindon to recruit experienced Service Advisors. The role requires recent/current experience working in a vehicle dealership/garage and offers an excellent starting salary of £30,000 per year plus up to £10,000 per year in bonuses based on performance and upsold services.

Benefits include a loyalty holiday entitlement up to 33 days per year, a retail discount scheme, family vehicle/repair discounts, an extra paid day off, death in

Qualifications

• Experience in a car dealership or garage is essential.
• Very high level of customer service in face-to-face or phone-based situations.
• Clear communication when dealing with customers, including dissatisfied ones.
• Strong multitasking with high attention to detail.
• Good standard of administration.
• Ability to upsell additional products/services that match customer needs.

Responsibilities

• Be the friendly face for service and repair needs, ensuring professional handling of all interactions.
• Coordinate repairs with the workshop team to keep vehicles moving through the process.
• Explain faults or repairs in clear, practical terms and offer solutions.
• Keep the customer database updated and ready for action.
• Manage computer-based tasks, purchasing and invoicing while protecting customer and company interests.
• Maintain accurate customer and vehicle service histories.
• Upsell aftersales products and services where appropriate.

Skills

Dealership experience

Customer service

Communication

Multitasking

Administration

Upselling

Job description

Service Advisor, Swindon

Reactive Recruitment are proud to be working with one of the largest dealership groups across the South of the UK. Due to continued success, their prestigious Swindon site require a number of experienced Service Advisors.

NB: Recent/current experience working in a vehicle dealership/garage ESSENTIAL

Service Advisor package:

• Excellent starting salary £30,000 per annum
• Up to £10,000 per annum bonus paid on top of the basic salary based on additional products/services upsold and customer service scores
• Working from their prestigious Swindon site - with flexible working hours - to be discussed at interview on a case by case basis
• Rewarding loyalty with up to 33 days holiday per annum
• Retail discount scheme
• Discount for friends and family on vehicles and repair
• An extra paid day off each year in addition to your holiday allowance to attend family/celebratory events
• Death in Service benefit of 4 x salary
• Workplace pension scheme
• In-house management development scheme
• Access to an Employee Assistance Programme, including on-line GP for you and your dependants

Duties & Responsibilities:

• Supporting Customers: You'll be the friendly face that helps customers with their service and repair needs, ensuring everything is handled professionally and efficiently
• Coordinating Repairs: Work closely with our workshop team to ensure vehicles move smoothly through the repair process
• Providing Clear Solutions: If there are any faults or repairs needed, you'll explain them to customers in a way that's easy to understand and offer clear, practical solutions
• Staying Organised: Keep the customer database updated and always ready for action
• Managing the Details: Keep on top of computer-based jobs, purchasing, and invoicing while protecting the interests of both our customers and the company
• Keeping Records Spotless: Accurately maintain customer and vehicle details, including service histories
• Upselling with Care: Use your knowledge of our aftersales products and services to recommend the right options to our customers when appropriate

Experience Required:

• Experience working within a car dealership or garage essential
• A very high level/standard of customer service gained in a face to face and/phone based situations
• Clear communication skills essential when dealing with customers - sometimes dissatisfied
• Great multi-tasker along with strong attention to detail
• Good standard of administration
• Confident in the ability to recommend (up-sell) additional products & services that match customers needs (great bonus paid)

We look forward to receiving your application.

Key:

Service Advisor, Snr Service Advisor, Aftersles Advisor, Snr Aftersales Advisor, Swindon, Wiltshire, SN5