Service Advisor | Top Level Family Run Dealer | 36K OTE

Hawk Hiring LTD; Worthing; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Annual leave 25 days

8 bank holidays

Pension scheme

Life assurance

Wellbeing app

Counselling service

Vehicle discounts

Referral program

Job summary

Hawk Hiring LTD in Worthing is seeking an experienced Service Advisor / Automotive Receptionist to join the busy aftersales team. You will act as the main link between customers and the workshop, ensuring smooth communication, accurate job cards, and high customer satisfaction from booking to vehicle handover.

The role requires proven service/advisor experience, excellent communication, and a proactive, organized approach. A full UK driving licence is essential.

Qualifications

• Proven experience as a Service Advisor, Receptionist, or Customer Service Coordinator within automotive or fast-paced customer-facing environments.
• Exceptional communication and telephone handling skills, with strong IT literacy.
• Friendly, organized and proactive approach to managing workloads and customer expectations.
• Full UK driving licence.

Responsibilities

• Serve as the key link between customers and the workshop, ensuring clear communication from booking to handover.
• Book vehicles into the technical workshop and provide progress updates to customers.
• Handle customer inquiries via phone and in person and arrange onward travel as needed.
• Coordinate vehicle handovers and ensure a high level of customer satisfaction.

Skills

Customer service

Communication

IT literacy

Organized

Driving licence

Job description

Pay & Benefits

• Salary: £28,000 – £30,000 basic per annum + Bonus structure (Realistic OTE up to £36,000)
• Hours: Monday to Friday, 8:30 AM – 5:30 PM, plus 1 in 3 Saturdays (8:30 AM – 12:30 PM)
• Perks: 25 days annual leave plus 8 bank holidays, company pension scheme, life assurance benefit (including access to a wellbeing/lifestyle app and free confidential counselling), employee vehicle/servicing/parts discounts, and a recruitment referral scheme
• Training & Development: Comprehensive manufacturer-led training programmes to elevate your product expertise and career progression
• Workload: Meeting and greeting customers, booking vehicles into the technical workshop, managing progress updates, handling customer inquiries via phone/face-to-face, arranging onward travel, and coordinating vehicle handovers

About Us

We are a premier, family-owned franchised main dealership workshop operating in the Worthing area. Known for our modern facilities, welcoming customer-first culture, and high staff retention, we pride ourselves on delivering world-class customer service while providing a supportive, well-equipped working environment for our team.

Role Overview

Seeking an experienced Service Advisor / Automotive Receptionist to join our busy aftersales department. You will act as the key link between our customers and the technical workshop, ensuring seamless communication, meticulous job card administration, and top-tier customer satisfaction from booking to vehicle handover.

Requirements

• Proven experience as a Service Advisor, Receptionist, or Customer Service Coordinator within an automotive or fast-paced customer-facing environment.
• Exceptional communication and telephone handling skills, with strong IT literacy.
• A friendly, organized, and proactive approach to managing workloads and customer expectations.
• Full UK driving licence.

Location & Commute

• Base: Worthing (Ferring / Littlehampton Road area with free secure on-site parking)
• Road Links: Directly situated on the A259, offering convenient links from the A24 and A27 along the south coast.
• Public Transport: Accessible via regional bus routes and close to local mainline rail links serving West Sussex.
• Commutable From: Worthing, Littlehampton, Rustington, Shoreham-by-Sea, Bognor Regis, and Lancing.