Service Advisor

Confidential; West of England, Bath; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Overtime paid at time-and-a-half

Pension scheme

22 days + 8 bank holidays

Career progression

Job summary

Confidential in Bristol is seeking a highly motivated Vehicle Service Advisor for the busy service department. This role offers a clear path to long-term career development within a large multi-site group.

Starting salary from £29,741 with over £6,000 potential annual bonus, overtime paid at time-and-a-half, and 22 days holiday plus eight bank holidays. Benefits include a pension and opportunities for progression across South West England and South Wales.

Qualifications

• Recent or current experience as a service advisor in automotive retail is advantageous.
• Strong customer service and communication skills.
• Good organisational skills and IT literacy; Pinewood Pinnacle experience desirable.
• Basic mechanical understanding of vehicles.

Responsibilities

• Welcome customers and book vehicles into the service department for repairs and servicing.
• Communicate with customers regarding progress and required work.
• Liaise with workshop team to chase work in progress and ensure timely completion.
• Upsell additional products and services where appropriate as the Service Advisor.
• Take payments for completed work.
• Build strong relationships with customers and ensure high satisfaction.
• Explain repair processes clearly and advise on minor issues.

Skills

Customer service

Communication

IT literacy

Basic mechanical understanding

Upselling

Tools

Pinewood Pinnacle

Job description

We are recruiting on behalf of our client, a reputable multi-franchise approved dealership located in Bristol, seeking a highly motivated vehicle service advisor to join their busy service department. The vehicle service advisor position offers an excellent opportunity to develop a long-term career within a successful and expanding organisation.

Benefits:

• Starting salary from £29,741 per annum, dependent on experience
• Additional annual bonus potential exceeding £6,000, with some service advisors earning over £12,000
• Overtime paid at time-and-a-half
• 22 days annual holiday plus eight bank holidays
• Workplace pension scheme
• Opportunities for career progression within a large multi-site group across South West England and South Wales
• Various additional company benefits, to be discussed upon application

Duties:

• Welcome customers and book vehicles into the service department for repairs and routine servicing
• Communicate effectively with customers regarding vehicle progress and required work
• Liaise with the workshop team to chase work in progress and ensure timely completion
• Upsell additional products and services where appropriate as the Service Advisor
• Take payments for completed work
• Build strong relationships with customers, ensuring high levels of customer satisfaction
• Advise customers on minor technical issues and explain repair processes clearly
• Possible involvement with warranty authorisation and liaising with vehicle manufacturers (advantageous but not essential)

Requirements:

• Recent or current experience as a service advisor or similar role within the automotive retail industry is highly advantageous
• Strong customer service background with excellent communication skills
• Good organisational skills and IT literacy (experience with Pinewood Pinnacle is desirable)
• Basic mechanical understanding of vehicles
• Ability to influence and up-sell to customers
• Confident relationship builder with attention to detail