Service Advisor | 28-30K | Top Level Brand and Dealer

Hawk Hiring LTD; Trowbridge; Sur place; GBP 28 000 - 30 000; Plein temps

Avantages offerts par ce poste

Holiday allowance

Pension scheme

Employee discounts on servicing, parts

Free on-site parking

Supportive team culture

Résumé du poste

Hawk Hiring LTD in the Trowbridge area is seeking an experienced Automotive Service Advisor to join our busy Service Department. You will be the key link between customers and workshop technicians, capturing requirements, coordinating schedules, and delivering accurate estimates.

This on-site role offers a competitive £28,000–£30,000 base salary per year, with a generous holiday allowance, pension scheme, and on-site parking. A strong customer focus and driving licence are essential.

Qualifications

• Experience as Automotive Service Advisor or equivalent in a busy dealership.
• Excellent communication and customer satisfaction focus.
• Full UK driving licence required.
• Strong computer literacy for scheduling and data entry.

Responsabilités

• Greet customers and accurately capture service requirements.
• Coordinate service schedules with workshop technicians.
• Produce detailed repair estimates and manage vehicle check-ins/check-outs.

Connaissances

Customer service

Communication

Scheduling & data entry

Description du poste

Pay & Benefits

• Salary: £28,000 - £30,000 basic per annum
• Hours: Monday to Friday with occasional Saturday rota
• Perks: Generous annual holiday allowance (including bank holidays), company pension scheme, employee discounts on servicing, repairs & parts, free secure on-site parking, and supportive team culture
• Training & Development: Fully funded manufacturer brand training, customer service accreditations, and clear pathways for career progression within the group
• Workload: Welcoming customers, handling booking inquiries, diagnosing customer service needs, coordinating work with workshop technicians, providing accurate estimates, and managing vehicle check-ins/check-outs

About Us

We are a premier, family-owned dealership group operating in the Trowbridge area. Known for our modern facilities, supportive management culture, and high staff retention, we pride ourselves on delivering top-tier service to our customers while providing a friendly, well-equipped work environment for our team.

Role Overview

Seeking an experienced Automotive Service Advisor to join our busy Service Department team. You will act as the key link between our customers and workshop technicians, listening accurately to customer requirements, managing service schedules, producing detailed repair estimates, and ensuring every customer enjoys a seamless service experience.

Requirements

• Previous experience as an Automotive Service Advisor, Service Receptionist, or in a busy dealership customer service role.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Good foundational knowledge of automotive maintenance, vehicle systems, and repair processes.
• Solid computer literacy for scheduling, data entry, and record-keeping.
• Full UK Driving Licence (Required).

Location & Commute

• Base: Trowbridge Area (Free secure on-site parking)
• Road Links: Strategic position directly served by major regional routes, including the A350, A361, and A36, providing fast links to the M4 corridor.
• Public Transport: Excellent connections via Trowbridge mainline train station alongside regular local and regional bus services.
• Commutable From: Bath, Chippenham, Frome, Melksham, Devizes, and Westbury.

Job ID: 0030