Service Advisor

Perfect Placement UK Ltd; West of England; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Starting salary £30,933 per year

Annual bonus potential > £5,000

25 days + bank holidays

Pension scheme

Manufacturer training

Healthcare provisions

Staff discounts and benefits

Career progression across a multi-site

Overtime pay on Saturdays

Job summary

Perfect Placement UK Ltd is recruiting on behalf of a reputable multi-franchise car dealership in West Bristol for a Vehicle Service Advisor. You will warmly welcome customers, book vehicles for repairs, coordinate with the workshop and chase progress while maintaining excellent customer service.

You will upsell services, explain minor technical issues, and promote service plans to maximise customer satisfaction.

Qualifications

• Excellent communication and organisational abilities essential for handling customers and workshop coordination.
• Customer service mindset with a proactive approach to upselling and advising on services.
• IT skills and experience with dealership management software preferred.

Responsibilities

• Greet customers entering the service department and book vehicles for repairs and maintenance.
• Coordinate with workshop to chase work in progress and update customers on repair status.
• Upsell services and promote service plans to enhance satisfaction.
• Explain minor technical issues and advise on warranty procedures when applicable.
• Process payments for completed work accurately and efficiently.
• Maintain high standards of customer care and foster positive relationships.

Skills

Communication skills

Organisational skills

Customer service

Proactive relationship building

IT proficiency

Tools

Pinewood Pinnacle

Job description

We are recruiting on behalf of our client, a reputable multi-franchise approved car dealership located in West Bristol, seeking a vehicle service advisor to join their busy service department. The vehicle service advisor at this dealership plays a vital role in delivering outstanding customer service, supporting the workshop team, and ensuring seamless communication between customers and the workshop. This is a fantastic opportunity for an experienced automotive professional looking to develop their career within a well-established dealership group.

Benefits

• Starting salary from £30,933 per annum, dependent on experience
• Potential to earn an annual bonus exceeding £5,000
• 25 days of annual leave plus bank holidays
• Workplace pension scheme
• Full manufacturer training provided
• Healthcare provisions
• Staff purchase discounts and additional staff benefits
• Long-term career progression within a large multi-site dealer network
• Paid overtime for Saturday work on a rota basis

Duties of a Service Advisor

• Welcome customers into the service department and efficiently book their vehicles for repairs and maintenance
• Liaise extensively with the workshop team to chase work in progress and update customers on repair status
• Upsell additional products and services where appropriate
• Advise customers on minor technical issues and promote service plans to enhance customer satisfaction
• Take payments for completed work accurately and efficiently
• Maintain high standards of customer care and foster positive relationships
• Ensure compliance with manufacturer standards and warranty procedures where applicable

Requirements of a Service Advisor

• Previous experience as a service advisor or similar role within the automotive industry is highly desirable
• Strong communication and organisational skills
• IT proficiency, with preferred experience in Pinewood Pinnacle or similar dealership management systems
• Customer service-oriented attitude, with an understanding of vehicle mechanics advantageous
• Ability to influence and advise customers effectively
• Knowledge of warranty procedures and liaising with vehicle manufacturers is beneficial but not essential
• Confident relationship builder with a proactive approach

If you are an automotive professional seeking to join a reputable dealership, this vehicle service advisor position offers excellent long-term prospects and a supportive working environment.