Service Advisor - Elevate Customer Care & Workshop Flow

Flame Recruitment; Metropolitan Borough of Solihull; On-site; GBP 29,000 - 38,000; Full time

Job summary

A recruitment agency specialized in the automotive industry is seeking a Service Advisor for a dealership in Solihull. The successful candidate will handle customer requests, manage vehicle bookings, and ensure high-quality service. They need a full UK driving license, a background in automotive service, and excellent customer service skills. This role offers a salary of 29k basic, with OTE of up to 38k, and a range of benefits including 33 days of holiday and discounts.

Benefits

Enhanced Holiday Entitlement – 33 days including bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Previous experience as a Service Advisor or Aftersales Advisor in a dealership or workshop.
• Full UK driving licence required.
• Right to work in the UK is essential.

Responsibilities

• Respond to customer requests and check in vehicles.
• Achieve incremental sales and manage performance.
• Handle customer complaints effectively.

Skills

Excellent customer service skills

Vehicle tracking

Problem-solving with customer complaints

Job description

A recruitment agency specialized in the automotive industry is seeking a Service Advisor for a dealership in Solihull. The successful candidate will handle customer requests, manage vehicle bookings, and ensure high-quality service. They need a full UK driving license, a background in automotive service, and excellent customer service skills. This role offers a salary of 29k basic, with OTE of up to 38k, and a range of benefits including 33 days of holiday and discounts.