Service Advisor: Customer Care & Scheduling

Hendy Group; Tonbridge; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Market leading base salary up to £33k

Structured induction and training

Enhanced family leave

Life Insurance

Bupa Healthcare Cash Plan

Company pension scheme

25 days holiday

Discounts on vehicles and service

Retail discounts

Job summary

Hendy Group is hiring Service Advisors for their Tonbridge service site. You will be the first point of contact for customers bringing their vehicles in for servicing, meeting and greeting, booking diary entries, and maintaining customer data.

Role includes supporting service profitability, explaining workshop services, recording faults and coordinating with technicians to ensure timely handover. Full UK driving licence required; some prior customer service experience preferred.

Qualifications

• Effective communication skills (verbal and written) to interact with customers face to face and over the phone.
• Excellent organisation and time management to prioritise workload and meet deadlines.
• Keen eye for detail; computing basics including web systems, email and Excel.

Responsibilities

• Meet and greet customers as they arrive.
• Book vehicles into the diary.
• Update and maintain customer database.
• Support service profitability with professional sales techniques.
• Explain workshop services to customers.
• Record vehicle faults accurately.
• Coordinate with technicians to track progress and ensure timely collection.
• Obtain authorisation and payments for repairs.

Skills

Communication skills

Organization

Time management

Verbal reasoning

Numerical reasoning

Computing basics

Tools

CDK

Excel

Web systems

Job description

Hendy Group is hiring Service Advisors for their Tonbridge service site. You will be the first point of contact for customers bringing their vehicles in for servicing, meeting and greeting, booking diary entries, and maintaining customer data.

Role includes supporting service profitability, explaining workshop services, recording faults and coordinating with technicians to ensure timely handover. Full UK driving licence required; some prior customer service experience preferred.