Service Advisor

Hendy Group; Southampton; On-site; GBP 28,000 - 33,000; Full time

Benefits offered by this job

Market leading base salary up to £33k

Pension scheme

Life Insurance

Bupa Healthcare Cash Plan

25 days holiday

Discounts on vehicles and parts

Job summary

Hendy Group's JLR dealerships in Southampton are seeking confident Service Advisors to transform outstanding customer service into action in a busy service department. You do not need automotive experience as training will be provided, but prior customer services experience is beneficial.

You will meet and greet customers, book vehicles, keep the database up to date and support the service team with professional sales techniques to drive profitability.

Qualifications

• Excellent organisation and time-management skills.
• Experience in a target-driven role is desirable.
• UK driving licence is required.
• Proficient in web systems, email and Excel.

Responsibilities

• Meet and greet customers and book vehicles into the diary.
• Update the customer database accurately.
• Support the profitability of the service department using professional sales techniques.
• Ensure customers are familiar with workshop services.
• Record vehicle faults accurately.
• Liaise with service technicians to track progress and ensure timely collection.
• Obtain authorisation and payments for repairs.

Skills

Organisation skills

Time management

Self-motivation

Verbal reasoning

Numerical reasoning

Computing skills

Excel

Driving licence

Customer service

Target-driven

CDK

Tools

CDK

Job description

We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our JLR Dealerships in Southampton. You do not need automotive experience to be successful in this role - we will train that, but some form of customer services experience would be beneficial.

Responsibilities

• Meeting and greeting customers;
• Booking vehicles into the diary;
• Ensuring the customer database is updated and accurate;
• Support the profitability of the service department by using trained and professional sales techniques;
• Ensuring customers are familiar with the variety of workshop services;
• Accurately recording vehicle faults;
• Liaising with the service technicians to keep track of vehicles progress and ensuring the vehicle is ready for customer collection on time;
• Obtaining authority and payments for repairs.; Successful candidates will be subject to appropriate pre-employment checks, including right to work verification and DBS checks.

Qualifications & Skills

• Excellent organisation skills;
• Able to manage your time effectively to prioritise your workload and meet tight deadlines;
• Self-motivated, energetic and enthusiastic.
• A good standard of verbal and numerical reasoning;
• Core skills in computing (essential), including web systems, email and use of excel, with a keen eye for detail;
• Previous experience in a target driven role (desirable but not essential);
• Experience with CDK (desirable but not essential);
• A full UK driving licence.

Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.

As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:

Benefits

• Market leading base salaries up to £33k dependent on experience, plus bonus.
• Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
• Enhanced family leave benefit;
• Life Insurance;
• Bupa Healthcare Cash Plan for you and your family;
• Opportunity to join the company pension scheme;
• 25 days holiday (plus bank holidays), increasing with length of service;
• Discounts on new vehicle, used vehicle, service and parts purchases;
• Various perks and discounts with high street and online retailers and services.

Hendy Induction - please be advised that any new starters joining the business in their first week will be expected to attend a structured induction programme that will involve 2 days at our training academy in Portsmouth. More details will be shared at interview.