Automotive Service Advisor | Customer-Centric with Growth Path

Hawk Hiring LTD; Eastbourne; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Free on-site parking

Company pension

Generous holiday allowance

Job summary

Hawk Hiring LTD in Eastbourne is seeking a customer-focused Service Advisor to join our busy aftersales department. You will be the main point of contact for customers, coordinate vehicle repairs, manage workshop bookings, and ensure a smooth journey from handover to payment.

You should have a background in customer service or automotive aftersales, be comfortable with diary management and upselling opportunities, and hold a full UK driving licence.

Qualifications

• Proven background in customer service, retail sales, or automotive aftersales (Service Advisor, Customer Service Advisor, or Front Desk experience preferred).
• Strong computer literacy and confident phone manner; experience with DMS systems (Kerridge, Key2, Pinewood) is a bonus.
• Excellent organizational skills and the ability to multitask in a fast-paced environment.

Responsibilities

• Greet customers, process vehicle drop-offs, and handle all appointment bookings, MOT scheduling, and service plan inquiries.
• Maintain clear, proactive communication with customers while their vehicle is in the workshop, providing progress updates and handling payments.
• Create detailed, accurate job cards and manage the booking and allocation of courtesy vehicles.
• Work closely with the workshop mechanics and sales team to identify upselling opportunities, process service extensions, and resolve customer queries smoothly.

Skills

Customer service

Retail sales

Automotive aftersales

Tools

Kerridge

Key2

Pinewood

Job description

Hawk Hiring LTD in Eastbourne is seeking a customer-focused Service Advisor to join our busy aftersales department. You will be the main point of contact for customers, coordinate vehicle repairs, manage workshop bookings, and ensure a smooth journey from handover to payment.

You should have a background in customer service or automotive aftersales, be comfortable with diary management and upselling opportunities, and hold a full UK driving licence.