Service Advisor - CUPRA, SEAT & Å koda

Talent Finder; Scotland; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading car dealership in Scotland is seeking an experienced Service Advisor to join their team in Stirling. In this role, you will deliver exceptional customer service, manage workshop efficiency, and assist with upselling services. Candidates should have at least 2 years of relevant experience, a full UK driving licence, and strong communication skills. The position offers excellent growth opportunities and a supportive work environment.

Benefits

Company pension scheme

Access to employee car schemes

Ongoing training

Friendly working environment

Long-term career progression

Qualifications

• At least 2 years’ Service Advisor experience within a franchised dealership.
• Eligibility to work in the UK.
• A full UK driving licence.

Responsibilities

• Deliver an exceptional customer experience, both face-to-face and over the phone.
• Manage daily workshop loading to maximise efficiency and profitability.
• Use dealer systems to accurately cost, price and upsell work.

Skills

Strong administration and organisational skills

Excellent communication skills

Good IT skills

Customer-focused experience

Proactive attitude

Tools

Microsoft Office

Job description

Service Advisor – CUPRA, SEAT & Škoda | Stirling | Full Time | Working Hours are 42.5 per week – Monday to Friday, 08:00–17:00, plus rota Saturday mornings | OTE £36,000+

Are you ready to turn your passion for cars into a career you’ll love every day?

West End Garage is a privately-owned retailer group representing Škoda, SEAT and CUPRA across Stirling, Edinburgh and Dunfermline. We pride ourselves on providing excellent support, strong career development opportunities, and a progressive, forward-thinking environment. Many of our current leaders have grown their careers within the business — and you could too.

We are looking for an experienced Service Advisor to join our growing team at Stirling. You’ll be working in a fast-paced, exciting dealership environment, delivering exceptional customer service while helping drive workshop efficiency and profitability.

What can West End Garage give to you?

• Company pension scheme
• Access to our employee car schemes
• Ongoing manufacturer and in-house training
• A supportive, friendly working environment within a successful, privately-owned group
• Genuine long-term career progression opportunities

Are you the right person for the job?

• At least 2 years’ Service Advisor experience within a franchised dealership
• Eligibility to work in the UK
• A full UK driving licence
• Strong administration and organisational skills
• Excellent communication skills, both written and verbal
• Good IT skills, including Microsoft Office, with the ability to learn new systems quickly
• A flexible, adaptable approach and ability to work to deadlines
• Experience in a customer-focused environment
• A proactive attitude with confidence in upselling and promoting services

What will your role look like?

• Deliver an exceptional customer experience, both face-to-face and over the phone
• Manage daily workshop loading to maximise efficiency and profitability
• Use dealer systems to accurately cost, price and upsell work
• Prepare invoices and ensure all payments are processed correctly
• Maintain a professional, organised and welcoming service reception area
• Liaise with customers throughout their visit, ensuring clear communication and timely updates

If you are ready to start your career at West End Garage, then click APPLY now!

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