Service Advisor & Aftersales Specialist — Training & Progression

Hawk Hiring LTD; Bexhill-on-Sea; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Pension scheme

Life assurance

Wellbeing app & confidential counsell…

Employee discounts on vehicles, parts

Free on-site parking

Job summary

Hawk Hiring LTD is seeking a proactive Service Advisor / Aftersales Specialist to join our busy workshop reception in Bexhill-on-Sea. You will be the primary liaison between customers and our technicians, ensuring a seamless experience from booking through to vehicle handover and ongoing client care.

The role requires prior service/advisor experience in a fast-paced automotive environment, outstanding communication, solid IT literacy, strong organizational skills, and a full UK driving licence.

Qualifications

• Experience as a Service Advisor, Customer Service Specialist, or Aftersales Coordinator in an automotive main dealer or fast-paced service environment.

Responsibilities

• Greet customers and manage workshop bookings.
• Act as liaison between customers and workshop technicians to ensure a smooth handover.
• Handle inbound inquiries and arrange onward travel as needed.
• Complete job card administration and maintain accurate records.

Skills

Customer service

Communication

IT literacy

Organizational skills

Job description

Hawk Hiring LTD is seeking a proactive Service Advisor / Aftersales Specialist to join our busy workshop reception in Bexhill-on-Sea. You will be the primary liaison between customers and our technicians, ensuring a seamless experience from booking through to vehicle handover and ongoing client care.

The role requires prior service/advisor experience in a fast-paced automotive environment, outstanding communication, solid IT literacy, strong organizational skills, and a full UK driving licence.