Aftersales & Service Advisor - Customer Experience Champion

Hawk Hiring LTD; Newbury; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Loyalty rewards and up to 33 days'hols

Birthday paid day off

Extra paid day off for special family

Free loan of company luxury limo

4x salary Death in Service

Perkbox access

Employee & family discounts on vehicle

Cycle to work scheme

Enhanced workplace pension

Job summary

Hawk Hiring LTD in Newbury is seeking an ambitious, customer-focused Aftersales Advisor to join our growing workshop team. You will be the primary contact for existing and prospective customers, managing inquiries face-to-face and over the phone while maintaining top-tier satisfaction.

We value strong communication, organisational skills, and a professional, presentable manner. Training will be provided; base on-site with parking, and benefits include loyalty rewards and career development.

Qualifications

• Strong customer service background (motor trade, retail, hospitality, or call center advantageous, but full training provided).
• Outstanding communication skills, a professional and presentable demeanor, and basic computer literacy.
• Strong organizational skills with the ability to prioritise your own workload in a fast-paced environment.
• Driven, reliable, and a genuine team player attitude.

Responsibilities

• Front-of-house customer check-ins
• Telephone communication with customers
• Booking coordination
• Parts and service advising
• Providing a seamless aftersales customer experience

Skills

Customer service

Communication

Organization

Teamwork

Tools

Computer literacy

Job description

Hawk Hiring LTD in Newbury is seeking an ambitious, customer-focused Aftersales Advisor to join our growing workshop team. You will be the primary contact for existing and prospective customers, managing inquiries face-to-face and over the phone while maintaining top-tier satisfaction.

We value strong communication, organisational skills, and a professional, presentable manner. Training will be provided; base on-site with parking, and benefits include loyalty rewards and career development.