Service Advisor | 5 Star Independent | 34K

Hawk Hiring LTD; Hastings; Presencial; GBP 32.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

28 days holiday including bank holiday

Company pension scheme

All-expenses-paid team social events

Free secure on-site parking

Descripción de la vacante

Hawk Hiring LTD in Hastings is seeking an experienced Service Advisor / Automotive Customer Specialist to act as the primary link between customers and workshop technicians. You will be responsible for booking in work, providing transparent advice, upselling additional necessary work, managing job sheets, and ensuring an exceptional customer experience from drop‑off to handover.

The role offers standard hours, no weekends, and benefits including 28 days holiday, pension, team events, and on‑site

Formación

• Previous experience as a Service Advisor, Workshop Controller, or Automotive Customer Service Representative.
• Excellent communication skills with the ability to explain mechanical repairs clearly to customers.
• Strong IT literacy and familiarity with dealer management systems (DMS) or workshop booking software.
• Strong organizational skills and the ability to multi‑task in a fast‑paced environment.
• Full UK driving licence is advantageous.

Responsabilidades

• Booking in work and acting as the main link between customers and workshop technicians.
• Providing transparent advice and upselling necessary work.
• Managing job sheets and ensuring a positive customer experience from drop‑off to handover.

Conocimientos

Customer service

Communication

IT literacy

Organizational skills

Driving licence

Herramientas

Dealer Management System (DMS)

Descripción del empleo

Pay & Benefits

• Salary: £32,000 – £35,000 basic per annum
• Hours: Monday to Friday, 8:00 AM – 5:30 PM (NO WEEKENDS!)
• Perks: 28 days holiday (including bank holidays), company pension scheme, all-expenses-paid team social events & Christmas parties, free secure on-site parking
• Training & Development: Fully supported ongoing professional development and main-dealer standard customer service/systems training
• Workload: Front‑of‑house customer greeting, booking vehicles into the workshop, liaising with technicians, translating technical reports for clients, preparing clear quotes/invoices, and managing workshop flow.

We are a highly regarded, modern independent workshop based in the Hastings and St Leonards area. Known for our 5-star customer reviews, honest client communication, and zero‑corporate‑pressure culture, we pride ourselves on delivering top‑tier service while providing a supportive, well‑organized work environment for our team.

Role Overview

Seeking an experienced Service Advisor / Automotive Customer Specialist to act as the primary link between our customers and workshop technicians. You will be responsible for booking in work, providing transparent advice, upselling additional necessary work, managing job sheets, and ensuring an exceptional customer experience from drop‑off to handover.

Requirements

• Previous experience as a Service Advisor, Workshop Controller, or Automotive Customer Service Representative.
• Excellent communication skills with the ability to explain mechanical repairs clearly to customers.
• Strong IT literacy and familiarity with dealer management systems (DMS) or workshop booking software.
• Strong organizational skills and the ability to multi‑task in a fast‑paced environment.
• Full UK driving licence is advantageous.

Location & Commute

• Base: St Leonards-on-Sea / Hastings area (Free secure on‑site parking)
• Road Links: Strategic position directly served by the A21 and A259, offering fast commutes across East Sussex.
• Public Transport: Excellent connections via St Leonards Warrior Square and Hastings mainline stations, alongside regular regional bus routes.
• Commutable From: Hastings, St Leonards, Bexhill-on-Sea, Battle, Rye, and Eastbourne.