Service Advisor | Prestige Brand Dealer | 36K OTE

Hawk Hiring LTD; Eastbourne; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

28–33 days holiday

Company pension

Employee discounts on vehicle services

Life assurance

Medical benefits

Free secure on-site parking

Job summary

Hawk Hiring LTD in Eastbourne is seeking a proactive Service Advisor / Aftersales Specialist to join our busy dealership team. You will be the key link between customers and the workshop, managing service bookings, explaining repairs clearly, and providing regular updates to ensure a smooth end-to-end journey.

We offer a full-time role with on-site parking, a base salary of £30,000–£32,000 plus performance-based commission (OTE up to £36,000).

Qualifications

• Previous experience in an automotive service advisor role or similar fast-paced retail/customer service environment.
• Good oral and written communication skills with a confident, professional approach.
• Strong organizational skills and the ability to self-prioritize workload in a fast-paced, customer-focused setting.
• Comfortable learning new technology and dealership software databases.
• Knowledge of servicing department procedures is advantageous.
• Full UK Driving Licence (required for courtesy car management).

Responsibilities

• Act as the key liaison between customers and the workshop department, managing the end-to-end customer journey.
• Handle service bookings and explain repair work clearly.
• Provide regular updates to customers and respond promptly to queries.
• Ensure every customer receives top-tier service.
• Upsell service plans and coordinate with sales and workshop teams.

Skills

Automotive service advisor experience

Communication skills

Organizational skills

Prioritization

Tech-savviness

Servicing procedures knowledge

Driver's license

Tools

Dealership software

Job description

Pay & Benefits

• Salary: £30,000 – £32,000 basic per annum + performance-related commission (Realistic OTE up to £36,000)
• Hours: Full-Time | Monday to Friday 8:00 AM – 6:00 PM, plus Saturdays 8:30 AM – 12:30 PM (on a rota basis)
• Perks: 28–33 days holiday (including bank holidays), company pension scheme, employee discounts on vehicle servicing and parts, life assurance, medical benefits, and free secure on-site parking
• Training & Development: Fully funded manufacturer-accredited training pathway supplied by VAG Group leading to accredited status
• Workload: Front-of-house customer liaison, logging appointments & MOTs on the database, capturing customer contacts, managing courtesy car bookings, completing job cards, upselling service plans, and coordinating with the sales and workshop teams

About Us

We are a premier, award-winning franchised main dealer operating in the Eastbourne area. Known for our modern showroom facilities, energetic team environment, and high staff retention, we pride ourselves on delivering an amazing customer experience while providing a supportive, structured environment for our automotive team.

Role Overview

Seeking a enthusiastic, well-organised Service Advisor / Aftersales Specialist to join our busy Eastbourne dealership team. In this role, you will act as the key liaison between our customers and the workshop department, managing the end-to-end customer journey. You will handle service bookings, explain repair work clearly, provide regular updates, deal with queries promptly, and ensure every customer receives top-tier service.

Requirements

• Previous experience in an automotive service advisor role or similar fast-paced retail/customer service environment.
• Good oral and written communication skills with a confident, professional approach.
• Strong organizational skills and the ability to self-prioritize workload in a fast-paced, customer-focused setting.
• Comfortable learning new technology and dealership software databases.
• Knowledge of servicing department procedures is advantageous.
• Full UK Driving Licence (required for courtesy car management).

Location & Commute

• Base: Eastbourne (Free secure on-site parking)
• Road Links: Strategic position directly off the A259 and A22 , providing fast, straightforward commutes across East Sussex.
• Public Transport: Excellent connections via Eastbourne and Hampden Park mainline train stations alongside regular regional bus services.
• Commutable From: Hailsham, Seaford, Bexhill, Hastings, Polegate, and Lewes.

Job ID: 0007