Service Advisor – 5-Star Customer Experience & Workshop Liaison

People First; Bury St Edmunds; Remote; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Healthcare cashback plan

Generous holiday entitlement

Employee assistance programme

Long service award

Leading brand led learning and dev

Recommend a friend scheme

Job summary

Marriott Motor Group in the Bury St Edmunds area is seeking a proactive Service Advisor to deliver five-star customer service. You will book vehicles into the workshop, liaise with technicians, explain invoices, and promote required repairs while maintaining sharp administrative standards.

You should be well presented, highly organized and able to build rapport with customers and colleagues. The role offers a competitive salary, healthcare cashback, generous holiday, employee assistance, and

Qualifications

• Automotive knowledge required.
• Computer literacy essential.
• Ability to upsell and cross-sell services.
• Strong organisational skills and time management.
• Problem solving and customer service orientation.
• Excellent communication with customers and team.

Responsibilities

• Booking vehicles into the technical workshop.
• Liaising with the workshop to track progress and ensure on-time delivery.
• Maintaining product knowledge and updating through manufacturer training.
• Explaining invoices and taking payments via PDQ terminals.
• Promoting repairs and services to customers.
• Maintaining housekeeping and orderly administration.

Skills

Automotive knowledge

Computer literacy

Cross selling

Organisational ability

Problem solving

Strong communication skills

Time management

Job description

Marriott Motor Group in the Bury St Edmunds area is seeking a proactive Service Advisor to deliver five-star customer service. You will book vehicles into the workshop, liaise with technicians, explain invoices, and promote required repairs while maintaining sharp administrative standards.

You should be well presented, highly organized and able to build rapport with customers and colleagues. The role offers a competitive salary, healthcare cashback, generous holiday, employee assistance, and