Auto Service Advisor — Elevate Customer Experience

People First; Ipswich; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Healthcare cashback plan

Generous holiday entitlement

Employee assistance programme

Long service award

Leading brand led learning and develop

Recommend a friend scheme

Job summary

Marriott Motor Group’s Ipswich Audi is seeking a dedicated Service Advisor to deliver 5-star customer service and coordinate workshop bookings. You will liaise with technicians, explain invoices, and drive repairs with integrity within a friendly, family-run environment.

You will need strong communication skills, organisational ability and a proactive approach to maintaining high standards of professionalism and customer care. An opportunity to grow with a leading brand awaits.

Qualifications

Responsibilities

• Booking vehicles into the technical workshop
• Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time
• Maintaining thorough product expertise and updating your knowledge through Manufacturer led training
• Explaining invoices and taking payments via pdq machines
• Adopting a professional approach regarding the sale of repairs required
• Maintaining good housekeeping standards and orderly administration of your work

Skills

Automotive knowledge

Computer literacy

Cross selling

Organisational ability

Problem solving

Strong communication skills

Time management

Job description

Marriott Motor Group’s Ipswich Audi is seeking a dedicated Service Advisor to deliver 5-star customer service and coordinate workshop bookings. You will liaise with technicians, explain invoices, and drive repairs with integrity within a friendly, family-run environment.

You will need strong communication skills, organisational ability and a proactive approach to maintaining high standards of professionalism and customer care. An opportunity to grow with a leading brand awaits.