Service Advisor

Kemp Recruitment Ltd; Westbury; On-site; GBP 29,000 - 32,000; Full time

Job summary

Kemp Recruitment Ltd is actively seeking a Service Advisor for a customer-focused, front-line role in Westbury. You will maximise service bookings, manage workshop capacity, and keep customers updated throughout the service journey.

This is a full-time, permanent position with a structured environment that offers manufacturer training and progression opportunities. Competitive salary with Saturday bonuses and a clear path for development is provided.

Qualifications

• Excellent customer service skills and the ability to deliver a high-quality experience.
• A commercial mindset with capability to sell after-sales services.
• Strong communication between customers, technicians and parts.
• Organised and process-driven with attention to detail.
• Customer-focused, commercially minded, stable role seeker.

Responsibilities

• Dealing with customers and ensuring satisfaction from start to finish
• Utilising workshop loading and keeping it up to date
• Regularly and proactively keeping customers updated on vehicle progress
• Booking in vehicles - ensuring appointments suit both the customer and workshop capacity
• Identifying customer requirements and supplying accurate, fully inclusive costing where possible
• Producing accurate job cards, invoices, estimates, and related information
• Providing customers with full explanations of work carried out - making the most of additional selling opportunities
• Producing warranty job cards in line with manufacturer policies and procedures
• Accurately recording all work requirements - retail, warranty, internal, and non-chargeable repairs
• Liaising with the Parts Department to ensure parts availability

Skills

Customer service

Commercial mindset

Effective communication

Organised

Detail-oriented

Team collaboration

Job description

Service Advisor - Westbury

Hours: Monday to Friday, 08:45 - 18:00; One in four Saturdays, 07:00 - 12:00

Full time, permanent

Earning Potential - Salary:

• £29,000 per annum basic
• Up to £32,000 OTE (including Saturday working and performance-related bonus)
• Saturdays paid at 1.5x overtime rate

Overview

We're looking for a Service Advisor to join an award-winning team in Westbury. This is a proper customer-facing role with a commercial edge - you'll be maximising service bookings, managing workshop capacity, and keeping customers updated every step of the way. Our client is Motor Trader's Employer of the Year, an official Great Place to Work, and a UK Best Workplace for Wellbeing and Development. If you want a role with real structure, manufacturer training, and progression, this is it.

Key Responsibilities

• Dealing with customers and ensuring satisfaction from start to finish
• Utilising workshop loading and keeping it up to date
• Regularly and proactively keeping customers updated on vehicle progress
• Booking in vehicles - ensuring appointments suit both the customer and workshop capacity
• Identifying customer requirements and supplying accurate, fully inclusive costing where possible
• Producing accurate job cards, invoices, estimates, and related information
• Providing customers with full explanations of work carried out - making the most of additional selling opportunities
• Producing warranty job cards in line with manufacturer policies and procedures
• Accurately recording all work requirements - retail, warranty, internal, and non-chargeable repairs
• Liaising with the Parts Department to ensure parts availability

What You'll Need

• Previous Service Advisor experience preferred but not essential - we will consider candidates with strong customer service and administration backgrounds
• Exceptional customer service skills - you deliver the highest quality customer experience
• A commercial mindset - you actively sell after-sales services and maximise workshop capacity
• Strong communication skills - you're the link between customers, technicians, and parts
• Organised and process-driven with strong attention to detail
• You'll be a great fit if you're customer-focused, commercially minded, and want a stable role with a multi-accredited, high-retention employer.