Service Advisor - Bury St Edmunds Volkswagen

People First; Bury St Edmunds; Remote; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Healthcare cashback plan

Generous holiday entitlement

Employee assistance programme

Long service award

Leading brand led learning and dev

Recommend a friend scheme

Job summary

Marriott Motor Group in the Bury St Edmunds area is seeking a proactive Service Advisor to deliver five-star customer service. You will book vehicles into the workshop, liaise with technicians, explain invoices, and promote required repairs while maintaining sharp administrative standards.

You should be well presented, highly organized and able to build rapport with customers and colleagues. The role offers a competitive salary, healthcare cashback, generous holiday, employee assistance, and

Qualifications

• Automotive knowledge required.
• Computer literacy essential.
• Ability to upsell and cross-sell services.
• Strong organisational skills and time management.
• Problem solving and customer service orientation.
• Excellent communication with customers and team.

Responsibilities

• Booking vehicles into the technical workshop.
• Liaising with the workshop to track progress and ensure on-time delivery.
• Maintaining product knowledge and updating through manufacturer training.
• Explaining invoices and taking payments via PDQ terminals.
• Promoting repairs and services to customers.
• Maintaining housekeeping and orderly administration.

Skills

Automotive knowledge

Computer literacy

Cross selling

Organisational ability

Problem solving

Strong communication skills

Time management

Job description

Are you a driven, enthusiastic and motivated Service Advisor? Can you deliver a 5 star customer service? Would you like the opportunity to work for a premier brand?

Due to operational need within our Service Department, at Bury St Edmunds Volkswagen, we are now looking for an additional experienced team member to provide our discerning customers with exceptional and outstanding service.

Joining our team as a Service Advisor, you will be responsible for:

• Booking vehicles into the technical workshop
• Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time
• Maintaining thorough product expertise and updating your knowledge through Manufacturer led training
• Explaining invoices and taking payments via pdq machines
• Adopting a professional approach regarding the sale of repairs required
• Maintaining good housekeeping standards and orderly administration of your work

Could this be the ideal role for me?

The successful Service Advisor will need to be smartly presented, conscientious and possess excellent communication skills. We are looking for an individual who is highly organised and efficient whilst having the ability to build a rapport with our valued customers and develop strong and open working relationships with the wider team. We insist on integrity and honest dealing.

This is a fantastic opportunity to work for a family run business and if you feel you have the skills, aptitude and attitude to be our Service Advisor, we'd love to hear from you

Marriott Motor Group are an equal-opportunity employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential

Skills for the job

• Automotive knowledge
• Computer literacy
• Cross selling
• Organisational ability
• Problem solving
• Strong communication skills
• Time management

Competitive salary

• Healthcare cashback plan
• Generous holiday entitlement
• Employee assistance programme
• Long service award
• Leading brand led learning and development
• Recommend a friend scheme

Wolsey HouseSproughton RoadIpswichSuffolkIP1 5ANUnited Kingdom