Service Advisor | 36K OTE | Main Dealer

Hawk Hiring LTD; Canterbury; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Holiday allowance

Pension scheme

Vehicle purchase scheme

Benefits portal

On-site parking

Job summary

Service Advisor / Customer Receptionist role at a Canterbury dealership. You will be the face of the service department, greeting customers and vehicles, managing communications throughout the servicing journey, discussing repair recommendations and opportunities to upsell maintenance services.

Candidate should have customer service or automotive reception experience, excellent communication, and strong organisational skills; a full UK driving licence is advantageous.

Qualifications

• Previous customer service, retail sales or automotive service reception experience
• Excellent communication and relationship-building skills
• Highly organized and self-motivated
• Sales ability to advise on automotive products and upgrades
• Full UK driving licence preferred

Responsibilities

• Welcome customers with a professional approach
• Discuss repair recommendations and upsell services
• Manage servicing journey communications with customers
• Schedule service and repairs
• Build lasting customer relationships

Skills

Customer service

Sales experience

Communication skills

Organisation

Driving licence

Job description

Service Advisor

Pay & Benefits

• Salary: £30,000 – £32,000 basic per annum + performance bonus scheme (Realistic OTE up to £36,000)
• Hours: Monday to Friday, 8:00 AM – 5:30 PM (1-hour unpaid lunch break)
• Perks: Competitive annual holiday allowance, company pension scheme, heavily discounted new & used vehicle purchasing scheme for you and your family, employee benefits portal, free secure on-site parking
• Training & Development: Fully funded manufacturer, system, and product training pathways with genuine avenues for career progression across a premier regional dealer network
• Workload: Front-of-house customer check-ins, service & repair scheduling, vehicle health check follow-ups, upsell of maintenance solutions, and complete customer relationship management

About Us

We are a premier, family-owned automotive group operating across the South East. Known for our progressive dealer culture, modern showroom facilities, and exceptional staff retention, we pride ourselves on providing top-tier service to our customers while maintaining a supportive, people-first work environment.

Role Overview

Seeking an engaging Service Advisor / Customer Receptionist to join our busy dealership team in Canterbury. You will be the face of our service department, receiving customers and their vehicles with a warm, professional approach. In this dynamic role, you will manage customer communications throughout their servicing journey, discuss repair recommendations, and use your natural sales ability to introduce relevant products and maintenance services.

Requirements

• Proven background in customer service, retail sales, or automotive service reception
• Exceptional communication skills with a passion for building lasting customer relationships
• Highly methodical, organized, self-motivated, and thorough in every task
• Enjoy using your sales ability to advise customers on valuable automotive products and upgrades
• Full UK driving licence is advantageous

Location & Commute

• Base: Canterbury, with free secure on-site parking
• Road Links: Strategic position served directly off the A28 with fast connections to the A2 and M2, making for an easy commute across Kent
• Public Transport: Excellent connections via Canterbury West and Canterbury East mainline train stations alongside regular regional bus services
• Commutable From: Canterbury, Thanet, Whitstable, Herne Bay, Ashford, and Faversham