Service Advisor | VAG Accreditation | 38K OTE

Hawk Hiring LTD; Ashford; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Holiday allowance

Pension scheme

Staff discounts on cars

Discounted parts & servicing

On-site parking

Job summary

Hawk Hiring LTD in Ashford, Kent, is seeking a customer-focused Automotive Service Advisor for our busy main dealer workshop. You will welcome customers, book in vehicles, provide repair updates, and liaise with the workshop to keep repairs progressing smoothly.

The role offers a base salary between £26,000 and £30,000 per year plus a generous commission structure with realistic OTE £32,000–£38,000+. Applicants should have hands-on service-advisor experience and a full UK driving licence.

Qualifications

• Hands-on experience as Automotive Service Advisor in a dealership or workshop.
• Excellent interpersonal and relationship-building skills with strong communication.
• Proven sales track record or natural aptitude for upselling service plans.
• Leadership experience is advantageous but not required.
• Full UK driving licence.

Responsibilities

• Greet customers and manage vehicle service check-ins.
• Provide clear repair updates and liaise with workshop technicians.
• Upsell value-added services and maintenance products.
• Deliver excellent, customer-focused service in a busy workshop.

Skills

Customer service

Sales ability

Interpersonal communication

Leadership potential

Driving licence

Job description

Service Advisor

Pay & Benefits

• Salary: £26,000 – £30,000 basic per annum + generous commission structure (Realistic OTE £32,000 – £38,000+)
• Hours: 42.5 hours per week | Monday to Friday, 8:00 AM – 5:30 PM (1-hour unpaid lunch break) — No Sunday working!
• Perks: Competitive annual holiday allowance, company pension scheme, exclusive staff discounts on new & used cars for you and your family, discounted parts and servicing, free secure on-site parking.
• Training & Development: Fully funded manufacturer-accredited Service Advisor training pathways, progressive career growth within an expanding dealer group.
• Workload: Front-of-house customer reception, booking in vehicles, customer consultation, vehicle repair updates, liaising with workshop technicians, upselling additional products/services, and managing repair progress.

About Us

We are a premier, family-owned, and rapidly growing multi-site franchised main dealer operating in the Ashford area. Known for our progressive dealer culture, exceptional employee development, and customer-first focus, we represent top internationally recognized brands across Kent and Sussex. We pride ourselves on delivering 5-star customer experiences within a supportive, friendly, and zero-corporate-pressure environment.

Role Overview

Seeking a customer-focused, organized Automotive Service Advisor / Customer Service Specialist to join our busy main dealer workshop team. You will act as the face of our dealership, welcoming customers, managing vehicle service and repair check-ins, delivering clear repair updates, and using your sales skill to recommend value-add products and maintenance solutions that suit customer needs.

Requirements

• Experience: Previous hands-on experience as an Automotive Service Advisor within a dealership or workshop environment.
• Customer Skills: Fantastic interpersonal and relationship-building skills, with a friendly, thorough, and influential communication style.
• Sales Ability: Proven track record or natural buzz for sales, upselling service plans, maintenance items, and aftersales accessories.
• Leadership Potential: Team leading or supervisory experience is highly advantageous but not essential.
• Driving Licence: Full UK driving licence.

Location & Commute

• Base: Ashford, Kent (Free secure on-site parking).
• Road Links: Strategic position situated moments from Junctions 10 & 10A off the M20 and directly connected via the A2042 / A2070.
• Public Transport: Approximately 5 minutes from Ashford International mainline station with convenient regional bus access.
• Commutable From: Folkestone, Maidstone, Canterbury, Sittingbourne, Tenterden, and Hythe.