Service Advisor | 38K OTE | Brand Accreditation

Hawk Hiring LTD; Ashford; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Benefits package

Employee discounts

Structured team support

Career progression

Free on-site parking

Job summary

Hawk Hiring LTD in Ashford is seeking a Service Advisor to join our high-energy showroom team. You will deliver excellent customer service, manage front-desk bookings, and liaise between clients and workshop technicians across multiple vehicle brands.

The role involves updating customers on progress, processing payments, booking MOTs, and coordinating courtesy cars with a focus on customer satisfaction. Training is provided, with a clear career path.

Qualifications

• Strong communication and organizational skills with a customer-first mindset.
• Full UK Driving Licence (required for moving/allocating courtesy vehicles).
• Solid computer literacy for database entry, appointment logging, and processing job cards.
• Previous motor trade, retail, or hospitality experience is advantageous, but training is provided.

Responsibilities

• Deliver excellent customer service at the front desk.
• Manage front-desk appointment bookings and liaise with workshop.
• Update clients on vehicle progress and processing service payments.
• Coordinate with workshop on MOT bookings and courtesy cars, and build detailed job cards.

Skills

Customer service

Communication

Organizational skills

Driving licence

IT literacy

Tools

CRM

Job description

Service Advisor | Main Dealer

Pay & Benefits

• Salary: £30,000 – £32,000 basic per annum + realistic £38,000 OTE
• Hours: Monday to Friday, 8:00 AM – 6:00 PM | Saturdays 8:00 AM – 1:00 PM (1 in 3 rota)
• Perks: Comprehensive company benefits package, employee discounts, structured team support, clear career progression routes, and free secure on-site parking
• Training & Development: Fully funded manufacturer-accredited training programs leading to certified status
• Workload: Managing customer check-ins, updating clients on vehicle progress, processing service payments, booking MOTs, organizing courtesy cars, and building detailed job cards

About UsWe are a premier, well-established regional dealership group operating across modern dual-brand showrooms in the Ashford area. Known for combining traditional customer care values with cutting-edge automotive technology, zero-corporate-pressure environments, and high staff retention, we pride ourselves on actively investing in our team's professional growth while delivering top-tier service to our local community.

Role OverviewSeeking an enthusiastic Service Advisor / Aftersales Customer Care Specialist to join our high-energy showroom team. You will be responsible for delivering excellent customer service, managing front-desk appointment bookings, liaising between clients and workshop technicians, and driving customer satisfaction across both new and existing automotive brands.

Requirements

• Strong communication and organizational skills with a customer-first mindset.
• Full UK Driving Licence (required for moving/allocating courtesy vehicles).
• Solid computer literacy for database entry, appointment logging, and processing job cards.
• Previous motor trade, retail, or hospitality experience is advantageous, but not essential—full accredited training is provided!

Location & Commute

• Base: Ashford (Free secure on-site parking)
• Road Links: Strategic position directly served by major routes including the A20, A28, and M20 highway, offering fast commutes across Kent.
• Public Transport: Excellent connections via Ashford International mainline station alongside regular regional bus routes.
• Commutable From: Maidstone, Folkestone, Canterbury, Tenterden, Hythe, and Sittingbourne.