Service Advisor | 38K OTE

Hawk Hiring; Maidstone; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Progressive dealer group

Structured career progression

Competitive holiday allowance

Pension scheme

Exclusive vehicle purchase discounts

Job summary

Service Advisor role in Maidstone within a progressive, family-run automotive group. A £30,000 basic salary and £36,000 OTE are on offer, with outstanding career development and a warm, collaborative dealership team.

The successful candidate will join a busy Maidstone site, benefit from structured progression, training, and a benefits package including a company pension, holiday allowance, and exclusive vehicle purchase discounts for you and your family.

Responsibilities

• Customer care & reception: warmly greet customers and manage their experience from drop-off to handover.
• Consultative upselling: assess customer needs and recommend maintenance and service packages.
• Service administration: maintain central database records, create detailed job cards, and manage courtesy car allocations.
• Proactive communication: keep customers updated on progress, estimates and repairs, handling queries with a kind approach.

Skills

Customer care

Job description

Service Advisor

Are you an experienced Service Advisor looking to step into a progressive, family-run automotive group undergoing exceptional growth? Join a warm, collaborative dealership team in Maidstone, where your customer care skills will be rewarded with a £30,000 basic salary, £36,000 OTE, and outstanding career development.

About Us

Our client is a highly respected, rapidly expanding regional dealer group with over 25 locations and around 600 dedicated employees across the South East. Representing leading international vehicle brands, they combine strong family values with modern dealership facilities. Joining their busy Maidstone site means becoming part of a supportive team that genuinely puts its people and customers first, offering clear progression routes, ongoing training, and a collaborative workshop environment where you are truly valued.

What is in it for you

Salary: £30,000 basic salary + OTE up to £36,000 (Lucrative Bonus Scheme)

Hours: 8:00am – 5:30pm Monday to Friday (with a 1-hour unpaid lunch break); Saturdays 8:30am – 12:30pm on a 1 in 3 rota basis

Perks: Progressive dealer group offering structured career progression and development, competitive holiday allowance, company pension scheme, and exclusive vehicle purchase discounts for you and your family on new and used cars.

What you will be doing

• Customer Care & Reception: Warmly receive customers and their vehicles in a friendly, professional manner, taking full ownership of their experience from drop-off to handover.
• Consultative Upselling: Discuss customer requirements thoroughly and use consultative sales skills to recommend relevant additional products, maintenance, and service packages.
• Service Administration: Maintain accurate central database records, create detailed job cards, and manage courtesy car allocations efficiently.
• Proactive Communication: Keep customers continuously updated on vehicle progress, estimates, and repair work, handling any queries or complaints with a kind and thorough approach.

Commutable Locations

This role is based in Maidstone, making it an easy commute from Chatham, Rochester, Tonbridge, and Ashford.